Travel Documentation Specialist

Gladex Travel and Tours Corp is seeking a Travel Documentation Specialist to help with flight and hotel planning, custom itineraries, travel packages, traveler service, and reservation support. This full-time, 100% remote position is open to candidates throughout the United States.

About the role

This role is centered on coordinating the operational details behind bookings, itineraries, suppliers, and traveler services.

Responsibilities

• Maintain booking, itinerary, supplier, traveler, schedule, and service records for assigned travel activity.
• Coordinate confirmations, transfers, accommodations, activities, documentation, or other itinerary components.
• Track supplier deadlines, pending confirmations, traveler requirements, and operational exceptions across travel booking and itinerary service.
• Communicate changes, missing information, service updates, and handoffs to travelers or internal teams.
• Resolve routine operational issues with suppliers and escalate complex disruptions or exceptions promptly.
• Prepare travel-operation trackers, manifests, service notes, or status reports as required.

Requirements

• Strong travel-operations, organization, customer-service, and follow-up skills.
• Comfort using booking, supplier, CRM, itinerary, spreadsheet, and document systems.
• Ability to manage dates, confirmations, supplier details, and multiple travel components accurately.
• Clear communication with suppliers, travelers, and internal teams.
• Good judgment when prioritizing time-sensitive travel disruptions or missing information.
• A pre-employment background check is required.

Pay

$57,500 - $65,500 per year

Schedule

Full-time, 100% remote