Travel Documentation Specialist

BiyaheKo PH is adding a Travel Documentation Specialist to support its travel distribution, online booking, reservations, traveler support, supplier coordination, and agent-facing travel technology.

About the role

In this position, you will coordinate the operational details behind bookings, itineraries, suppliers, and traveler services. This is a full-time, 100% remote role open to candidates throughout the United States.

Responsibilities

• Maintain booking, itinerary, supplier, traveler, schedule, and service records for assigned travel activity.
• Coordinate confirmations, transfers, accommodations, activities, documentation, or other itinerary components.
• Track supplier deadlines, pending confirmations, traveler requirements, and operational exceptions across travel booking and agent support.
• Communicate changes, missing information, service updates, and handoffs to travelers or internal teams.
• Resolve routine operational issues with suppliers and escalate complex disruptions or exceptions promptly.
• Prepare travel-operation trackers, manifests, service notes, or status reports as required.

Requirements

• Strong travel-operations, organization, customer-service, and follow-up skills.
• Comfort using booking, supplier, CRM, itinerary, spreadsheet, and document systems.
• Ability to manage dates, confirmations, supplier details, and multiple travel components accurately.
• Clear communication with suppliers, travelers, and internal teams.
• Good judgment when prioritizing time-sensitive travel disruptions or missing information.
• A pre-employment background check is required.

Pay

$58,000 - $66,000 per year

Schedule

• Full-time
• 100% remote