Travel Counselor
About the role
Our 24/7 travel department plays a vital role in Epic’s overall success. As a Travel Counselor, you will coordinate travel logistics for employees visiting our customers and provide support when travel plans don't go as expected. You’ll manage all aspects of corporate travel—including hotel reservations and air and ground transportation—for our staff of over 14,000. Travel Counselors also support our customers through some reception duties.
Responsibilities
- Coordinate travel logistics for employees visiting customers
- Provide support when travel plans change unexpectedly
- Manage all aspects of corporate travel: hotel reservations, air and ground transportation
- Support customers through reception duties
Requirements
- Available to work 2nd shift (6 pm–2 am) Tuesday–Saturday
- Adaptability in a fast‑paced environment
- Strong communication, organization, and decision‑making skills
- Ability to self‑manage and creatively problem solve
- Customer‑service mindset
- Live within 45 minutes of Epic’s campus in Verona, WI or be willing to relocate
- COVID‑19 vaccination
Benefits
- Comprehensive benefits to keep you healthy and happy
- Merit‑based compensation with annual raises and bonuses
- Stock grants giving you a stake in Epic’s success
- Restaurant‑quality meals at low cost, prepared by chefs from restaurants around the country
- Four‑week paid sabbatical anywhere in the world after five years
- Financial relocation assistance
Schedule
2nd shift, 6 pm–2 am, Tuesday through Saturday (workweek and hourly shift differential included).
Location
Based on Epic’s campus in Verona, WI (Madison area). Candidates must live within 45 minutes of campus or be willing to relocate; financial relocation assistance is provided. Madison is the second fastest‑growing tech talent market in the U.S., recognized as the greenest city in America (NerdWallet), best city for renters (SmartAsset), fittest city in America (Fitbit), and third best metro for young professionals (Forbes Advisor).