Travel Counselor
About the role
This position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance. Our 24/7 travel department plays a vital role in Epic’s overall success. As a Travel Counselor, you will coordinate travel logistics for employees visiting our customers and provide support when travel plans don't go as expected. You’ll manage all aspects of corporate travel—including hotel reservations and air and ground transportation—for our staff of over 14,000. Travel Counselors also support our customers through some reception duties.
Responsibilities
- Coordinate travel logistics for employees visiting customers
- Provide support when travel plans change unexpectedly
- Manage all aspects of corporate travel including hotel reservations, air and ground transportation
- Support customers through reception duties
Requirements
- Available to work 2nd shift (6pm–2am) Tuesday–Saturday (workweek & hourly shift differential included)
- Adaptability in a fast-paced environment
- Strong communication, organization, and decision-making skills
- Ability to self-manage and creatively problem solve
- Customer-service mindset
- Live within 45 minutes of Epic's Campus in Verona, WI or be willing to relocate
- COVID-19 vaccination
Benefits
- Restaurant-quality meals at low cost, prepared by culinary talent from restaurants around the country
- Four-week paid sabbatical anywhere in the world after five years of employment
- Comprehensive benefits to support health and well-being
- Merit-based compensation reflecting impact on the company and customers
- Annual raises and bonuses
- Stock grants providing ownership stake in Epic’s success
Location
Epic is located just outside Madison, Wisconsin — the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has been recognized as the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor). Our uniquely themed campus is designed to heighten productivity with varied workspaces, including offices, conference rooms, and comfortable common areas.