Travel Counselor
About the role
Epic’s 24/7 travel department coordinates travel logistics for employees visiting customers and provides support when travel plans change. As a Travel Counselor, you will manage all aspects of corporate travel—including hotel reservations and air and ground transportation—for our staff of over 14,000. Travel Counselors also support our customers through some reception duties.
Responsibilities
- Coordinate travel logistics for employees visiting customers
- Manage hotel reservations, air and ground transportation
- Provide support when travel plans don't go as expected
- Perform reception duties for customers
Requirements
- Available to work 2nd shift (6 pm–2 am) Tuesday–Saturday (workweek & hourly shift differential included)
- Adaptability in a fast‑paced environment
- Strong communication, organization, and decision‑making skills
- Ability to self‑manage and creatively problem solve
- Customer‑service mindset
- Live within 45 minutes of Epic’s Campus in Verona, WI or be willing to relocate
- COVID‑19 vaccination
Location & relocation
This position is based on our campus in Madison, WI (Verona). We recruit nationally and provide financial relocation assistance. Madison is the second fastest‑growing market for tech talent in the U.S., home to the state capital and the University of Wisconsin, and has been recognized as the greenest city in America (NerdWallet), best city for renters (SmartAsset), fittest city in America (Fitbit), and third best metro for young professionals (Forbes Advisor).
Benefits
- Comprehensive health and wellness benefits
- Restaurant‑quality meals on campus for a few dollars
- Four‑week paid sabbatical after five years (anywhere in the world)
- Uniquely themed campus designed for productivity and comfort
Compensation
Merit‑based compensation reflecting the impact of your work, with eligibility for annual raises, bonuses, and stock grants.
Schedule
2nd shift: 6 pm–2 am, Tuesday through Saturday (includes workweek and hourly shift differential).