Travel Coordinator

About the role

The Travel Coordinator is a specialized role within the Contact Center focused on deepening the connection between Vacatia and its existing timeshare owners. This sales-based position is responsible for informing owners of available getaway details and facilitating the scheduling of their travel dates.

Responsibilities

• Inform owners of available getaway details and facilitate the scheduling of travel dates.
• Become a knowledgeable and supportive point of contact to directly impact owner satisfaction and loyalty.
• Balance strong interpersonal skills to build rapport and technical proficiency to manage data within company systems.
• Carefully coordinate travel, process payments, and maintain meticulous records.
• Build and maintain professional rapport with owners to ensure a high-quality service experience.
• Overcome objections effectively when speaking to owners to encourage travel participation.
• Review getaway details and property qualifications with owners to ensure clear expectations.
• Schedule firm travel dates based on owner preferences and availability.
• Confirm and process credit card details for necessary deposits or payments.
• Document all communication results and owner interactions accurately within the Maxlight system.
• Devote focused time to data entry and record maintenance to ensure operational integrity.
• Close sales in alignment with company standards and ethical selling practices.
• Collaborate with the Team Leader to meet departmental goals and outreach targets.
• Participate in daily on-site sales meetings and training sessions.

Requirements

• A high school diploma or equivalent.
• 1-3 years of working experience in a sales or customer-service based role.
• Previous call center experience in a similar environment is highly desired.
• Ability to adapt quickly to technical platforms or new learning systems.
• Ability to effectively establish rapport, solve practical problems, and handle concrete variables.
• Clear and effective communication skills, along with strong organizational abilities to adapt to shifting priorities in a fast-paced setting.
• Demonstrated ability to communicate effectively with diverse customers through telephone and personal contact.
• Flexibility to work a schedule that includes evenings, weekends, or holidays if needed.
• Previous call center experience in a similar high-volume environment is preferred.
• Proven track record of establishing rapport and presenting information effectively to diverse customers.
• Ability to adapt quickly to technical platforms or new learning systems.
• Ability to effectively communicate and interact with others through telephone and personal contact.

Qualifications

• Passionate about providing smarter, more connected vacation experiences for owners.
• Willingness to work in a remote location in Florida.

Skills

• Strong interpersonal skills.
• Technical proficiency with company systems.
• Effective communication and problem-solving abilities.
• Data entry and record maintenance skills.
• Customer service orientation.

Benefits

• Remote work option for Florida residents.
• Opportunity to build a career in guest acquisition and travel coordination.
• Collaborative and supportive work environment.
• Challenging and rewarding role with direct impact on owner satisfaction and loyalty.

Pay

Compensation is commensurate with experience.

Schedule

Flexible schedule to accommodate evenings, weekends, and holidays.