Travel Coordinator

Why You’ll Love Working at Vacatia

Build the Future: Coordinate travel experiences that blend technology and personalized service, enhancing the modern vacation ownership journey.
Impact That Matters: Directly influence guest satisfaction by ensuring smooth, stress-free travel arrangements and seamless resort experiences.
Innovation at Scale: Collaborate with sales, marketing, and operations teams using modern booking systems and data-driven tools to optimize travel coordination.
Autonomy and Ownership: Take ownership of the travel planning process, from bookings to follow-ups, ensuring each guest experience is flawless.
Culture of Growth: Join a dynamic, people-first environment that encourages learning, mentorship, and innovation in guest services.

Compensation & Benefits

• Capped earning potential
• Competitive Commission structure
• Weekly pay
• Paid training
• Paid Time Off
• Health, Dental, Vision Insurance
• 401(k) with company match
• Life & AD&D Insurance
• Wellness Program & EAPE
• Education Assistance Program

Your Impact

• Coordinate and manage guest travel arrangements, via phone to explain the vacation package availability.
• Collaborate with sales and resort teams to ensure a seamless guest experience from booking to check-out.
• Provide personalized support to guests, addressing questions, resolving issues, and enhancing the overall vacation experience.
• Maintain accurate records and reporting to track travel details, preferences, and guest feedback.
• Champion cross-functional teamwork, ensuring communication and collaboration across Vacatia departments for optimal guest satisfaction.

What You Bring

• Previous outbound sales experience in travel coordination, guest services, or hospitality operations, preferably in timeshare or vacation ownership environments.
• Proven track record of delivering excellent customer service.
• Strength in organization, communication, and problem-solving, with attention to detail.
• Ability to multi-task, adapt to changing priorities, and provide a seamless experience for guests.
• Must be able to work evenings.