Travel Consultant - Corporate International/Complex

ADTRAV Travel Management, founded in 1977, has over four decades of experience managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We are currently ranked as one of the top business travel management companies in the country.

About the role

As a Travel Consultant, you will be responsible for all aspects of travel management for our clients. This includes conversing with customers through multiple communication channels to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required. You will book and issue domestic and complex international airline itineraries, hotel reservations, and car and train reservations through a GDS system.

Responsibilities

• Answer calls and emails promptly from clients requesting new travel arrangements or changes to existing itineraries.
• Utilize Sabre to book and issue airline, hotel, car, and other reservations accurately and efficiently.
• Maintain sufficient account knowledge to assist clients without delay.
• Check queues daily to ensure accuracy and that all issued tickets are complete.
• Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals.
• Provide travel expertise to clients, including sending quotes for international travel and explaining rules, restrictions, and refundability.
• Understand Open Skies and FAA rules.
• Meet KPIs as outlined by management (e.g., productivity, transactions), including maintaining consistent attendance and adherence to the schedule.
• Communicate with airlines on flight changes, seating, and upgrades, and provide updates to the client as needed.
• Follow ADTRAV policies, procedures, and approved workflows on how to service travelers.
• Provide excellent customer service in every interaction with travelers, showing empathy and solving traveler issues.
• Communicate effectively with other agents and employees to solve problems, gather information, and service travelers.
• Become knowledgeable in ADTRAV's industry and customer base.
• Participate in ongoing training to continuously build knowledge and skills in the industry.
• Represent ADTRAV by embracing company values and maintaining effective working relationships with employees, partners, vendors, and clients.
• Adhere to company policies and procedures.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• At least 2 years of experience booking domestic and international travel; complex international experience is a plus.
• Experience using a GDS System; Sabre required, Amadeus a plus.
• Highly knowledgeable of city, airline, hotel, and car rental codes.
• Understanding of federal travel regulations, Fly America Act, and Open Skies Agreement.
• Strong computer and typing skills, including the ability to navigate quickly between programs and use shortcut keys.
• Demonstrated experience learning and using technology, and ability to use multiple applications and monitors simultaneously.
• Ability to consistently deliver excellent customer service, internally and externally.
• Experience with Microsoft Office suite (Outlook, Word, Excel).
• Excellent English written and verbal communication skills.
• Excellent listening skills; able to listen to and respond to traveler’s needs and clarify as needed.
• Strong attention to detail with emphasis on accuracy and quality.
• Highly self-motivated and able to manage multiple priorities simultaneously with minimal supervision.
• Strong organizational and problem-solving abilities.
• Ability to communicate ideas and concepts clearly and concisely, while being open to feedback and direction.
• Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
• Ability to work remotely and meet company home-office requirements.
• Able to sit and work at a computer for extended periods without leaving the work area.
• Able to successfully attend and pass new hire and department-specific training.
• Able to maintain confidentiality of company and client information.
• Able to work a schedule that falls between Monday-Friday, 7am-7pm CT, with some weekends and holidays as needed.
• Able to successfully pass a credit, criminal, and/or employment reference background check.

Pay

The pay range for this position is $26-$28/hour, based on experience booking corporate and complex international travel. There are opportunities for quarterly bonuses based on meeting outlined KPIs.

Benefits

• Medical, dental, and vision insurance
• Life and disability insurance
• Flexible Spending Accounts
• 401(k) retirement plan
• Paid time off (PTO)