Corporate Travel Consultant

About the role

As a Corporate Travel Consultant at Reed & Mackay, you will build relationships and understand the needs of our clients while delivering a ‘high-touch’ service that saves clients time and drives down their total cost of travel. We are seeking consultants across all time zones in the US to join our Operations Team.

Responsibilities

• Provide a dedicated, consistently high level of service to all travelers & travel bookers tailored to their individual requirements, with a desire to exceed client expectation at all times by going the extra mile
• Effectively manage your workload to meet all deadlines as required, internally or client driven
• Demonstrate an excellent understanding of various account processes and policies, and adapt quickly to any necessary changes
• Work directly with the client’s Global Travel Manager for guidance on policy matters that require escalation
• Apply pre-trip approval knowledge (advantageous)
• Demonstrate proactive thinking and provide a consultative approach to all travel requests, delivering end-to-end solutions
• Advise proactively on relevant Passport and Visa requirements and procedures for all destinations
• Apply Quality Control procedures and processes at all times in line with ISO27001 (data security certification) and PCI compliance
• Recommend and procure ancillary products as required (e.g., car rental, ferry)
• Demonstrate good knowledge of high-speed domestic and intercontinental rail options
• Manage your own ticket issuance for both Air and Eurostar
• Calculate your own reissues and changes in a timely manner, working in liaison with the Ticketing Department

Requirements

• Must be fluent in English (excellent verbal and written language)
• Experience and knowledge of pre-trip approval systems
• Exceptional telephone manner and good written skills
• Demonstrate ability to make effective use of resources to complete tasks to agreed deadlines
• Continuous record of experience in a core business travel environment
• Minimum qualification level to Fares & Ticketing VAII (formally BA2)
• Fully conversant with one or all GDS systems: Sabre, Galileo, Amadeus
• Good knowledge of US Domestic and European rail provider frameworks and reservation systems
• Comprehensive knowledge of the travel industry and products, including different aircraft types and cabins
• Knowledge of Low-Cost Carriers in the market and their different products
• Experience with mixed-mode booking tools and supporting both offline/online bookings
• ‘Team player’ approach to an office environment
• Experience using MS Word and Excel software packages
• Excellent interpersonal skills and good attention to detail
• Ability to work well in a highly pressurized environment and adapt quickly to increases in travel request volumes
• Flexible approach to working environment and willingness to work at different office locations
• Ability to build a good rapport with all clients

Benefits

• Comprehensive healthcare coverage and insurance offerings
• Wellness resources for you and your family
• Retirement savings programs and opportunities to participate in equity plans
• Paid time off, country-specific holidays, and paid parental leave for all new parents
• Mental health resources
• Exclusive travel-related perks

Pay

The posted pay range for this position is $30 USD - $40 USD, subject to change based on business need. Compensation is determined by factors including primary work location, candidate’s skills and experience, market demands, and internal parity. For roles with on-target-earnings (OTE), the range includes both base salary and target incentive compensation, with higher compensation for those who exceed targets.