Corporate Travel Consultant

CI Azumano is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations.

About the role

We are seeking a Corporate Travel Consultant to support our After Hours team. This position is responsible for providing professional travel service assistance to specific corporate clients with whom CI Azumano has active contracted services arrangements, and in the manner prescribed in active service contracts.

This role must be able to work remotely in a separate designated office at home.

Responsibilities

• Serve as a travel expert and professional guide for contracted corporate clients.
• Ensure that every facet of the business travel experience (domestic and international) is well planned, adheres to organizational travel policies, and validates that a high quality of accommodation and transportation is secured for the traveler.
• Conduct exhaustive fact-finding interviews of the traveler or corporate representative to ascertain the particulars of the travel needs, then applies knowledge of travel systems, airline reservation systems, hotel reservation systems, car rental companies, Amtrak, etc. to secure cost-effective travel arrangements.
• Maintain proper tracking of the status/entries in the main operational queues (Action, Error, and Cancel), and initiate steps as prescribed in applicable SOP.
• Initiate cancellation or reservation change processes to their completion, where applicable, to include expedient client agency notification.
• Provide updates, as necessary, to client organizations to ensure their full awareness of information and status relating to the pending travel (e.g., itinerary, local customs, passports, visas, certificates of vaccination, and other advisories).
• Conduct routine research of travel industry changes, trends, and offerings to ensure up-to-date information when advising client agencies.
• Maintain a superb customer service attitude and demeanor at all times while providing quality service, timely and accurate completion of travel arrangements, and recommending value-added services to the client agency.
• Maintain knowledge and thorough understanding of operational IT systems, processes, and practices to ensure consistent performance of routine activities associated with providing high-quality service to client agencies.
• Serve as backup Consultant for other accounts/clients, as may be assigned.

Requirements

• High School diploma or GED or one to three years of related experience and/or training, or equivalent combination of education and experience.
• At least 2 years of experience in arranging domestic and international travel and experience using the Global Distribution System Apollo and ticketing software.
• Proven ability to learn new processes and procedures and effectively apply them to meet the needs of the client or organization.
• Oral and written communication skills.
• Knowledge of a GDS, airline travel sites, and online booking tools.
• Outstanding interpersonal and relationship skills.

Benefits

Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs.

We offer a comprehensive benefits package that includes:

• Medical, dental, vision, life, and disability insurance.
• Voluntary benefit programs (critical illness, hospital, and accident).
• Health savings and flexible spending accounts.
• Retirement 401K plan.

One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.

We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.