Corporate Travel Consultant

Qualifications And Requirements

• Minimum 5 years of corporate travel experience, including booking international travel.
• Minimum 5 years of experience with SABRE; experience with other Global Distribution Systems (GDS) is a plus.
• Extensive knowledge of rural air travel and ferry transportation throughout the State of Alaska.
• Experience booking Medicaid travel within the State of Alaska.
• Familiarity with Fly America Act and Open Skies Agreement requirements.
• Due to client requirements, candidate must reside in the United States.
• Mid-office Quality Control Experience Is Preferred.

Key Responsibilities

• Work assigned shifts within a 24/7 operational environment, maintaining flexibility when needed.
• Manage multiple tasks in a fast-paced environment while maintaining accuracy.
• Operate within company standards related to customer service, productivity, quality, and operational procedures.
• Maintain strong knowledge of the travel industry and Alaska travel logistics, including proficiency with applicable CRS/GDS systems.
• Utilize Preferred Vendors To Maximize Company Profitability.
• Apply sound judgment to solve problems and make fact-based decisions.
• Identify and suggest process improvements that benefit the team and organization.
• Ensure client travel policies are followed and properly documented.
• Accurately build, update, and manage Passenger Name Records (PNRs) and complete ticketing requirements.
• Maintain compliance with airline rules, regulations, and industry requirements.
• Meet departmental goals and performance objectives.
• Document lost savings opportunities for applicable reservations.
• Maintain punctuality and readiness for scheduled shifts.
• Assist management with monitoring expenses and controlling operational costs.
• Participate in required training programs to maintain and enhance professional knowledge.
• Adhere to all company policies, procedures, and quality standards.
• Attend and actively participate in team meetings.
• Assist with follow-up related to client feedback, service concerns, or customer issues, ensuring timely resolution.
• Keep management informed of significant matters and perform other duties as assigned.