Travel Consultant/Account Executive - USA

Responsibilities

• Convert inbound calls, emails, and web inquiries into bookings for Railbookers and Amtrak Vacations, with a strong B2B focus.
• Includes timely outbound follow-up calls to nurture leads and close sales.
• Qualify leads by understanding travel goals, preferences, and budgets to design compelling, customized itineraries.
• Confidently present pricing, upsell opportunities, and limited-time promotions to maximize revenue and close sales.
• Consistently meet or exceed sales targets, conversion rates, and other key performance metrics.
• Foster strong relationships with customers and travel advisors to drive repeat business and referrals.
• Collaborate cross-functionally with internal teams to ensure seamless communication and accuracy for every booking and quote.
• Maintain expert knowledge of rail routes, destinations, and packages to position offerings effectively.
• Accurately track leads and sales in CRM systems and follow established processes for a seamless booking experience.
• Stay sharp with ongoing product training, sales coaching, and active participation in team performance initiatives.
• Demonstrate strong organizational skills to manage daily tasks and sales opportunities efficiently and consistently.
• Remain adaptable and open to change in a fast-paced, growing organization, with a mindset that embraces new challenges and opportunities.

Qualifications

• Minimum of 2 years of experience in a high-volume customer service contact center environment, preferably within the travel, hospitality, or transportation industries.
• Exceptional verbal and written communication skills with a clear, concise, and professional telephone manner.
• Strong active listening skills and the ability to empathize with customer needs.
• Proven problem-solving abilities and a resourceful mindset to find effective solutions.
• Excellent organizational skills and attention to detail, especially when managing multiple tasks and complex itineraries.
• Proficiency with CRM software and Microsoft Office Suite (Outlook, Word, Excel).
• Ability to work independently as well as collaboratively in a team-oriented, remote environment.
• Comfortable working in a fast-paced and dynamic environment, adapting to changing priorities.
• Genuine passion for travel and a desire to create unforgettable experiences for guests.
• Flexibility to work varied shifts, which may include evenings, weekends, and holidays, as required by business needs.
• High school diploma or equivalent required; Bachelor's degree or relevant certifications in Hospitality or Travel are a plus.