TRAVEL CASE MANAGER Bilingual (English/Spanish)

Salary: $70,000. Remote position with approximately 90% travel, including short-notice, overnight, and multi-state travel. Work schedule may include early mornings, evenings, weekends, and hours outside the regular workday as required for travel, field assignments, documentation, incident response, and other operational needs.

About the role

The Travel Case Manager will validate residential addresses, living arrangements, conduct safety and wellness-related suitability assessments, and document case information for Unaccompanied Children. This role supports field-based information collection, residential verification visits, and operational reporting in tandem with assigned program staff.

Responsibilities

• Conduct assigned Safety Verification Initiative (SVI) field visits at residential addresses provided by the Government or other approved locations to assess the safety and suitability of a child’s placement.
• Verify and document whether the child resides at the designated address and with the identified sponsor, family members, guardian, or other household members.
• Observe, notify, and document potential indicators of abuse, neglect, abandonment, trafficking, exploitation, or other safety concerns, following company protocol.
• Report and document refusals, no-access situations, absences, safety stops, incomplete wellness checks, new addresses, or other location-related information in accordance with required procedures and timelines.
• Maintain regular and timely communication with supervisors regarding any issues concerning the child’s safety, stability, or well-being in the placement.
• Perform other duties as assigned.

Requirements

• Associate or bachelor’s degree in social work, Psychology, Sociology, or another social service field, with a focus on child and adolescent development. An equivalent combination of education and relevant experience may be considered.
• Fluency in Spanish required.
• At least 21 years of age.
• At least 1 year of experience working with children, vulnerable populations, or refugee populations.
• Experience in case management, social services, child welfare, family services, refugee/immigrant services, community outreach, behavioral health, or related human services work.
• Crisis intervention and de-escalation skills, with the ability to recognize indicators of abuse, neglect, abandonment, trafficking, exploitation, or other safety concerns.
• Experience conducting home visits, field interviews, safety observations, or community-based service delivery (preferred).
• Excellent verbal and written communication skills.
• Critical assessment and analysis skills.
• Ability to manage time effectively, multi-task, determine priorities, and work independently.
• Ability to perform home visits up to 70% of the time.
• Knowledge of and experience working with refugee or immigrant children (preferred).
• Strong attention to detail and ability to meet deadlines.
• Proficiency in accurately documenting work performed and information collected.
• Proficiency in Microsoft Office applications.

Special Position Requirements

• Must have a valid driver’s license and be available to drive as required for the position.
• Must be able to pass an FBI background check as well as a Child Abuse and Neglect (CA/N) check for every state in which you have resided in the last five years.
• Hybrid remote/in-office work arrangement.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off