Travel Agent - Marietta, GA (Sandy Plains)

Position Summary

Drive revenue growth and deepen AAA member engagement by developing new business, retaining existing clients, and promoting a broad portfolio of travel, membership, and financial products. This role delivers exceptional customer experiences through consultative sales, relationship management, and end-to-end travel planning for complex domestic and international itineraries. Success requires meeting sales goals, leveraging referral and lead-generation systems, and utilizing digital tools to build a strong, repeat client base.

Key Responsibilities

• Generate new sales, retain existing members and grow ACG’s overall book of business through multiple product offerings.
• Drive new business with competitive products and help retain The Auto Club Group’s 13+ million members.
• Establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits, leading to profitable sales, revenue growth and repeat travel bookings.
• Receive and champion customer concerns through to resolution.
• Achieve assigned travel, membership, and credit card sales goals.
• Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships and related travel products and services.
• Prepare complex and/or large-scale domestic and international travel packages.
• Complete reservations and advise clients regarding documentation requirements.
• Make necessary travel arrangements, including reservations, payment collection, and document processing.
• Ask for referrals and build and grow a book of client business by utilizing the AAA ACG lead system.
• Proactively learn and utilize AAA ACG digital and communication technologies to achieve objectives.

Required Qualifications

• High school diploma or equivalent
• 1-year business to consumer sales

Work Environment

This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.

Compensation

• Base pay (non-exempt) total: $32,552 base pay plus up to $10,400 in supplemental pay or commissions, whichever is greater.
• Uncapped earning potential: Earn unlimited commissions on travel sales, with additional commission opportunities for membership and credit card sales.
• Guaranteed commission payouts: We invest in your success as you build your travel sales career.
• Extra incentives: You may be eligible for special performance incentives from ACG and our travel partners, plus a quarterly new hire on-pace bonus.
• Overtime eligibility: This is a non-exempt role, which means you are eligible for overtime.
• Career growth: Build your future through a structured career path paired with an uncapped commission model where growth and earnings are performance driven.

Exclusive Travel Perks & Sales Support

• Free leads, with priority placed on prospects who are most likely to travel.
• In-office travel events and walk-in traffic help drive daily sales opportunities.
• Direct-to-consumer marketing supports Travel Agents and helps generate interest.
• Exclusive Preferred Partner discounted rates and member benefits help you close the sale.
• AAA Members travel more than average consumers, giving you access to an engaged travel audience.
• Inside support structure designed to reduce administrative work.
• Support from Air Desk and Inside Sales Agents.
• Interactive group system that provides a seamless booking process.
• Free Travel Partner training certifications provided.
• Travel benefits for completing online training programs, which may result in free or reduced travel.
• Familiarization tours and cruises offered through developmental programs at no cost.
• International Airlines Travel Agent Network Card (IATAN), with benefits that may include hotel and car rental discounts and deeply discounted rates from cruise and tour partners.
• Complimentary membership with the American Society of Travel Advisors (ASTA).

Benefits

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).
• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.
• 401(k) plan to support long-term financial goals.
• 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.
• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.
• Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.
• Paid leave programs, including parental, bereavement, jury duty, and military leave.
• Tuition assistance (up to $5,250 annually; 80% covered by ACG).
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement.
• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.

Schedule & Location

• Monday - Friday 8:30 am – 5:30 pm
• Charlotte, NC (South End Blvd)

Signing Bonus: $1,500 to $3,000 (Amount is dependent on experience. To qualify for the Signing Bonus, applicants must be new to the Auto Club Group)