Transportation Specialist, Amazon Intermodal (AZIM)

About the role

AZIM Operations drives the end to end operational execution of all loads (internal and external) shipped on our 1P network. The team supports regions and shippers across the Supply Chain network and is tasked with ensuring on-time pickup and delivery of freight from vendors, Amazon fulfillment centers (FCs), rail yards and shipper hubs. In the case of disruptions, the Operations team is responsible for addressing the disruption, keeping all stakeholders informed and ensuring timely resolution of the issue.

Responsibilities

• Deliver excellent carrier and driver experience/solutions, in a high-volume contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network to get trailers/trucks back on track when disruptions occur
• Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches
• Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks
• Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis
• Provide support to field teams and partners by creating repair requests, monitoring load execution, ensuring on-time pickup and delivery metrics
• Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management, Amazon Freight Shippers, rail partners, Carriers, and Fleet
• Provide support to drivers and carriers with over the road disruptions

Requirements

The Specialist addresses or escalates any concerns arising during the lifecycle of freight leaving rail ramps, shipper hubs, Amazon fulfillment centers, or transiting between rail to OTR carriers. The day-to-day role requires the specialist to provide resolutions by researching and querying internal tools and making real-time decisions in accordance with their guidance and standard work processes.

Qualifications

• 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel)
• High school or equivalent diploma
• Work 40 hours/week, and overtime as required
• Are 18 years of age or older
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Skills

• Strong communication, problem solving and organizational skills
• Experience in customer service/call center, transportation, and/or supply chain environments

Benefits

• EAP, Mental Health Support, Medical Advice Line
• 401(k) matching

Pay

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.

• USA, AZ, Mesa - 21.00 - 29.00 USD hourly
• USA, AZ, PHOENIX - 21.00 - 29.00 USD hourly
• USA, AZ, Phoenix - 21.00 - 29.00 USD hourly
• USA, TN, NASHVILLE - 19.00 - 26.00 USD hourly
• USA, TN, Nashville - 19.00 - 26.00 USD hourly