Transportation Specialist, Amazon Intermodal (AZIM)

About the role

The AZIM Operations team is seeking highly skilled and motivated Transportation Specialists to join this rapidly growing team. The team drives the end-to-end operational execution of all loads (internal and external) shipped on the 1P network, supporting regions and shippers across the Supply Chain network.

Responsibilities

• Deliver excellent carrier and driver experience/solutions, in a high-volume contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network to get trailers/trucks back on track when disruptions occur
• Work in a fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches
• Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks
• Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis
• Provide support to field teams and partners by creating repair requests, monitoring load execution, ensuring on-time pickup and delivery metrics
• Work with cross-functional teams. Use analytical skills to drive data-driven decisions, and effectively communicate insights to others across Transportation Operations Management, Amazon Freight Shippers, rail partners, Carriers, and Fleet
• Support drivers and carriers with over the road disruptions

Requirements

• 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel)
• High school or equivalent diploma
• Work 40 hours/week, and overtime as required
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Be 18 years of age or older

Qualifications

• 1+ years of contact center experience, or experience in the customer service/contact center industry

Skills

• Strong communication, problem solving, and organizational skills

Benefits

• EAP, Mental Health Support, Medical Advice Line
• 401(k) matching

Pay

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.

• USA, AZ, Tempe - 21.00 - 29.00 USD hourly
• USA, TN, Nashville - 19.00 - 26.00 USD hourly

Schedule

The schedule for this role includes flexibility, including weekends, nights, and holidays.