Transportation Specialist, Amazon Intermodal (AZIM)

Key job responsibilities

• Deliver excellent carrier and driver experience/solutions, in a high-volume contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network to get trailers/trucks back on track when disruptions occur
• Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches
• Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks
• Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis
• Provide support to field teams and partners by creating repair requests, monitoring load execution, ensuring on-time pickup and delivery metrics
• Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management, Amazon Freight Shippers, rail partners, Carriers, and Fleet
• Provide support to drivers and carriers with over the road disruptions

Basic Qualifications

• 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
• High school or equivalent diploma
• Work 40 hours/week, and overtime as required
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Are 18 years of age or older

Preferred Qualifications

• Work a flexible work schedule including evenings, overnights, and weekends
• 1+ years of contact center experience, or experience in the customer service/contact center industry