Transportation Specialist, Amazon Intermodal (AZIM)

Key job responsibilities

- Deliver excellent carrier and driver experience/solutions, in a high-volume contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network to get trailers/trucks back on track when disruptions occur

- Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches

- Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks

- Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis

- Provide support to field teams and partners by creating repair requests, monitoring load execution, ensuring on-time pickup and delivery metrics

- Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management, Amazon Freight Shippers, rail partners, Carriers, and Fleet

- Provide support to drivers and carriers with over the road disruptions

A day in the life

The AZIM Transportation Operations Specialist facilitates the continued flow of Amazon’s supply chain by passing information to key stakeholders and resolving disruptions that impact customer experience or the flow of information impacting performance and delivery. The Specialist addresses or escalates any concerns arising during the lifecycle of freight leaving rail ramps, shipper hubs, Amazon fulfillment centers, or transiting between rail to OTR carriers. The day-to-day role requires the specialist to provide resolutions by researching and querying internal tools and making real-time decisions in accordance with their guidance and standard work processes. In this role, the Transportation Operations Specialist will be able to understand the process and requirements, be able to analyze data and notice trends, and be able to drive Customer Experience without compromising on time. This position will need to have the experience to understand Logistics and should be able to communicate clearly in the written and oral form.

Basic Qualifications

• 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
• High school or equivalent diploma
• Work 40 hours/week, and overtime as required
• Are 18 years of age or older
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• Work flexible schedule including weekends, nights, and holidays
• 1+ years of contact center experience, or experience in the customer service/contact center industry

Pay

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.

USA, AZ, Mesa - 21.00 - 29.00 USD hourly
USA, AZ, PHOENIX - 21.00 - 29.00 USD hourly
USA, AZ, Phoenix - 21.00 - 29.00 USD hourly
USA, TN, NASHVILLE - 19.00 - 26.00 USD hourly
USA, TN, Nashville - 19.00 - 26.00 USD hourly