Transportation Services Representative 1

About the Role

Bring your customer service skills to the Downtown Portland DMV as a transportation services representative. In this role, you will assist the public with obtaining a driver license, registering vehicles and issuing permits and license plates. We provide the training you need to make decisions using vehicle laws, agency policies and regulations.

A Day In The Life

• Help the public register vehicles and apply for permits.
• Provide exceptional customer service while following privacy laws.
• Communicate clearly with customers from diverse backgrounds to accurately answer complex questions in a way that is easily understood.
• Produce photo licenses, instruction permits and identification cards.
• Administer, correct and explain driver license tests.
• Conduct and interpret results of driver vision tests.
• Perform physical examinations of vehicles and verify vehicle identification numbers.
• Prepare daily bank deposits and account for sensitive inventory.
• Occasionally perform relief work in other DMV offices within the region.
• May require standing for extended periods of time, working in inclement weather, working an irregular schedule and lifting up to 40 pounds.
• Must be able to type at least 30 words per minute with a high level of accuracy. A typing assessment will be conducted at the time of interview for selected candidates.

What's In It For You

• Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more.
• Comprehensive and equitable base salary offer within the listed range.
• Public Service Loan Forgiveness opportunity.

Minimum Qualifications

• Two years of public contact/customer service experience which involved dealing with the public in person or by phone providing information about services/programs or explaining and/or applying rules, regulations and procedures.
• Experience or training using computers to retrieve and input data.
• Three months experience collecting money and making change.
• Completion of an associate's degree will substitute for one year of the public contact experience.
• Driving is an essential function of this position. You must have a valid US driver license and an acceptable driving record.

What We'd Like To See

• Experience working in a fast-paced environment and dealing with stressful situations.
• Demonstrated computer literacy skills and reading comprehension skills.
• Experience providing excellent customer service.
• Experience handling multiple assignments and frequent interruptions.
• Experience effectively interpreting and communicating complex rules and policies to customers or clients.

Additional Information

• We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security's I-9 form confirming you are able to work in the US.
• We will conduct name-based and fingerprint-based criminal background checks on final candidates under consideration for this position.
• You will be represented by the Service Employees International Union (SEIU).

This response is AI-generated, for reference only.