Transportation Services Representative 1

Initial posting date: 10/19/2026 · Application deadline: 10/26/2026 · Agency: Oregon Department of Transportation · Position type: Employee · Location: Bend DMV, Driver and Motor Vehicles Division, Field Services Group / Central Region

About the role

Bring your customer service skills to the Bend DMV as a transportation services representative. In this role, you will assist the public with obtaining a driver license, registering vehicles and issuing permits and license plates. In addition, you will administer knowledge, skill and vision tests to potential drivers, ensure correct fees are collected, provide information about regulations and policies and administer behind-the-wheel drive tests. We provide the training you need to make decisions using vehicle laws, agency policies and regulations.

Responsibilities

• Help the public register vehicles and apply for permits.
• Provide exceptional customer service while following privacy laws.
• Communicate clearly with customers from diverse backgrounds to accurately answer complex questions in a way that is easily understood.
• Produce photo licenses, instruction permits and identification cards.
• Administer, correct and explain driver license tests.
• Conduct and interpret results of driver vision tests.
• Perform physical examinations of vehicles and verify vehicle identification numbers.
• Prepare daily bank deposits and account for sensitive inventory.
• Occasionally perform relief work in other DMV offices within the region.
• May require standing for extended periods of time, working in inclement weather, working an irregular schedule and lifting up to 40 pounds.
• Must be able to type at least 30 words per minute with a high level of accuracy; a typing assessment will be conducted at the time of interview for selected candidates.

Requirements

• Two years of public contact/customer service experience involving in-person or phone interaction with the public, providing information about services/programs or explaining and/or applying rules, regulations and procedures.
• Experience or training using computers to retrieve and input data.
• Three months experience collecting money and making change.
• Completion of an associate's degree will substitute for one year of the public contact experience.
• Valid US driver license and an acceptable driving record (driving is an essential function; pre-employment driving records checks will be conducted on final candidates; license does not have to be issued in Oregon).

Preferred qualifications

• Experience working in a fast-paced environment and dealing with stressful situations.
• Demonstrated computer literacy skills and reading comprehension skills.
• Experience providing excellent customer service.
• Experience handling multiple assignments and frequent interruptions.
• Experience effectively interpreting and communicating complex rules and policies to customers or clients.

Benefits

• Work/life balance, 11 paid holidays per year, flexible work schedules, paid leave.
• Public Service Loan Forgiveness opportunity.
• Comprehensive and equitable base salary offer within the listed range; salary determined through an equal pay assessment based on application materials.

Pay

Non-PERS monthly salary range: $3,952 – $5,458. If you are already a participating PERS member or become PERS eligible, the salary range increases by 6.95%.

Schedule

Irregular schedule may be required; flexible work schedules are offered as a benefit.