Transportation Representative, ROW IB

About the role

The ROW IB team is seeking a highly motivated transportation representative to manage daily operational activities centrally across INFCs. The objective is to provide the earliest appointments to all sellers and address vendor/seller appointment-related requests.

Responsibilities

• Provide timely resolution to issues by checking and querying internal tools and making real-time decisions.
• Understand and analyze data to notice trends and drive seller experience without compromising on time.
• Communicate clearly in English both in writing and verbally via emails and hotline calls.
• Address vendor/seller requests through emails, calls, and ticketing mechanisms in a timely manner within an ambiguous environment using data analysis and other tools.
• Facilitate the flow of information, report progress, identify blockers, and provide resolutions.
• Ensure high standards while addressing requests and proposing alternative solutions by checking earliest availability.

Requirements

• Strong analytical skills and attention to detail.
• Effective communication abilities, both written and verbal, in English.
• Experience managing time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams.
• Proficiency in computer skills, including MS Office (Word, Excel, PowerPoint).
• Experience with internet navigation and website usage.
• Graduation from a recognized university.
• Deep diving skills and experience in creating process improvements with automation and advanced use of SQL for data mining and business intelligence.

Qualifications

• Basic understanding of inbound processes.
• Ability to concentrate and follow up on issues without distraction to resolution.

Skills

• Excellent communication skills (written and verbal) in English.
• Ability to communicate correctly and understand the issues.
• Deep diving skills.

Benefits

Our inclusive culture empowers Amazonians to deliver the best results for our customers. For workplace accommodations or adjustments during the application and hiring process, please visit this link.