Transportation Representative, ROW IB

About the role

The ROW IB team is seeking a highly motivated transportation representative to manage daily operational activities centrally across INFCs. The objective is to provide earliest appointments to all sellers and address vendor/seller appointment-related requests.

Responsibilities

• Provide timely resolution to issues by checking and querying internal tools and making real-time decisions.
• Understand requirements and analyze data to notice trends and drive seller experience without compromising on time.
• Address vendor/seller requests via emails, calls, and ticketing mechanisms in a timely manner within an ambiguous environment using data analysis and other tools.
• Facilitate the flow of information, report progress, identify blockers, and provide resolutions.
• Ensure high standards while addressing requests and proposing alternate solutions by checking earliest availability.

Requirements

• Strong analytical skills, attention to detail, and effective communication abilities.
• Experience managing time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams.
• Proficiency in computer skills, including MS Office (Word, Excel, PowerPoint).
• Knowledge of internet navigation and website usage.
• Graduation from a recognized university.
• Excellent communication skills (written and verbal) in English.
• Ability to concentrate and follow up on issues without distraction to resolution.
• Deep diving skills.

Qualifications

• Basic qualifications include experience with process improvements, automation, and advanced SQL for data mining and business intelligence.

Skills

• Understanding of inbound processes.
• Clear communication in both written and verbal forms.

Benefits

Our inclusive culture empowers Amazonians to deliver the best results for our customers. For workplace accommodations or adjustments during the application and hiring process, please visit this link.

Pay

N/A

Schedule

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Benefits

N/A