Transportation Representative, ROW IB

About the role

The ROW IB team is seeking a highly motivated transportation representative to manage daily operational activities centrally across INFCs. The objective is to provide earliest appointments to sellers and address vendor/seller appointment-related requests.

Responsibilities

• Provide timely resolution to issues by checking and querying internal tools and making real-time decisions.
• Understand and analyze data to notice trends and drive seller experience without compromising on time.
• Address vendor/seller requests via emails, calls, and ticketing mechanisms in a timely manner within an ambiguous environment.
• Facilitate the flow of information, report progress, identify blockers, and provide resolutions.
• Ensure high standards while addressing requests and proposing alternate solutions by checking earliest availability.

Requirements

• Strong analytical skills, attention to detail, and effective communication abilities.
• Experience managing time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams.
• Proficiency in computer skills, including MS Office (Word, Excel, PowerPoint).
• Experience with internet navigation and website usage.
• Graduation from a recognized university.
• Excellent communication skills (written and verbal) in English.
• Ability to communicate correctly and understand issues.
• Ability to concentrate and follow up on issues without distraction to resolution.
• Deep diving skills in process improvements and data analysis.

Qualifications

• Basic understanding of inbound processes.
• Basic knowledge of English communication skills.

Skills

• Strong analytical and problem-solving skills.
• Effective communication skills (written and verbal).
• Time management and goal-setting abilities.
• Experience with MS Office and internet navigation.
• Understanding of process improvements and data analysis.

Benefits

Our inclusive culture empowers Amazonians to deliver the best results for our customers. For workplace accommodations or adjustments during the application and hiring process, please visit this link.

Pay

N/A

Schedule

N/A

Benefits

N/A