Transportation Operations Supervisor - Public Transportation

About the role

The Operations Supervisor oversees day-to-day operations, monitors performance standards, ensures compliance with regulations, and manages staff training and development.

Responsibilities

• Maintain and monitor daily routes to ensure on-time performance and address any delays or interruptions.
• Communicate service changes to contractors and staff.
• Manage liaison with contractors to handle service area issues.
• Assist with safety and training programs.
• Affirm compliance with federal, state, and local safety and security regulations.
• Contribute to a positive safety culture and ensure departmental safety performance targets are met.
• Handle customer inquiries and complaints, escalating when necessary.
• Monitor reservationist calls to ensure excellent customer service.
• Assign tasks, provide training, and guide staff to improve workflow efficiency.
• Coordinate enrollment in training courses and seminars for operations staff.
• Review and approve time off requests, timesheets, and employee performance appraisals.
• Investigate, prepare, and conduct counseling, disciplinary, and/or termination actions.
• Recommend new hires, transfers, promotions, and salary increases.
• Participate in emergency management activities during disasters.

Requirements

• High School Diploma/GED or Bachelor’s/Associate’s Degree in related field with 2 years transportation-related experience preferred.
• 4 years job-related experience.
• Proven proficiency in verbal and written communication.
• Strong math and/or accounting skills.
• Organizational skills and ability to manage multiple tasks.
• Effective management and interpersonal skills, including dealing with the public, employees, and elected officials.
• Preferred English/Spanish speaking ability.

Qualifications

• High School Diploma/GED.
• Bachelor’s or Associate’s Degree in related field with 2 years transportation-related experience preferred.
• 4 years job-related experience.
• Proven proficiency in verbal and written communication.
• Strong math and/or accounting skills.
• Organizational skills and ability to manage multiple tasks.
• Effective management and interpersonal skills, including dealing with the public, employees, and elected officials.
• Preferred English/Spanish speaking ability.

Skills

• Verbal and written communication.
• Math and/or accounting skills.
• Organizational skills.
• Management and interpersonal skills.
• Ability to handle customer inquiries and complaints.
• Ability to manage multiple tasks.
• Ability to communicate effectively with the public, employees, and elected officials.
• Preferred English/Spanish speaking ability.

Benefits

All full-time and part-time employees are members of the Texas County District Retirement System (TCDRS). Additional benefits include:

• Wide range of benefits.
• Equal opportunity employer.
• Committed to non-discrimination in employment.
• Complies with the Americans with Disabilities Act.

Pay

$27.69 - $34.61 hourly, based on qualifications.

Schedule

Full-time and part-time schedules available.