Transportation Incident Response Coordinator

Job Responsibilities

• Monitor and analyze the movements of all designated equipment and cargo across the US within set established perimeters of the Loss Prevention and Safety Policies.
• Evaluate situations based on location, activity and time; in order to eliminate and/or deter theft, loss and safety concerns to employees.
• Triage all emergency calls for all brands and locations across the country, including HR, Safety, Physical Security and other departments that are not 24/7.
• Data Base Analysis: Utilize a database of varied information, both current and historical, in order as to predict short-term future events.
• Location Analysis: Read and use all types of maps (computer and hard copy) on the local PC and the Internet. Conduct searches and “Back (Reverse) Analysis”. Utilize the computer-based mapping program to find/follow target locations across the entire United States, as well as in cities and small towns.
• Event Analysis: Review a series of completed events and deduce what has happened; when this incident happened; in what order and who was involved.
• Communications Analysis: Review exchanged messages and develop an event pattern. Fill in missing information using Location and Event Analysis findings. Understand the language patterns and abbreviations used in the different messages.
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations to meet company demands and expectations.
• Perform additional duties as assigned by leadership, this may include "guard related" activities in the yard.

Qualifications

• A high school diploma or GED required.
• Decision Making Skills: Make a decision based off of the information as a result of the analysis done. Be familiar enough with the system to make the best decisions resulting in what is best for the company. Decide when it is best to seek additional help and when to refer to those above to make the final decision, as required.
• Personnel Management Skills: Discuss with individuals, different problems and make sound supportive suggestions that best help/suit the issue. Be able to deal with difficult individuals that feel the situation is of crisis proportion. Be able to handle more than one crisis at a time.
• Communication and Writing Skills: Generate written and presentation reports that are correct in content and construction. Conduct oral reports and be ready to provide answers to most any question. Be able to work with the different computer programs to generate and store the needed reports.
• Computer Skills: Windows, Excel, PowerPoint, Edge, Chrome, Access.