Transportation Coordinator - Start Date 9/21/2026

Responsibilities

• Coordinate guest transportation to and from the airport, local hotels, and other designated locations.
• Communicate with guests regarding travel itineraries, flight changes, arrival updates, and transportation arrangements.
• Partner with Guest Services and Front Office teams to ensure accurate and timely guest transportation planning.
• Maintain regular communication with drivers regarding schedule changes, guest requests, and operational updates.
• Provide backup on-property transportation support when needed.

Scheduling & Logistics Management

• Create, maintain, and update daily transportation manifests and schedules.
• Track guest arrivals, departures, transportation requests, and driver assignments.
• Communicate schedule updates promptly to operational departments and transportation teams.
• Cookordination transportation resources to ensure timely and efficient service delivery.
• Monitor transportation activities and adjust plans as needed to accommodate changing guest needs.

Guest Service & Transportation Operations

• Welcome arriving guests at airports, hotels, and designated pickup locations with professionalism and hospitality.
• Provide transportation for guests as assigned by leadership.
• Assist with valet parking services and vehicle handling when required.
• Deliver exceptional guest service by anticipating needs and creating positive first and last impressions.
• Address guest questions and concerns while ensuring accurate and timely information is provided.

Operational Support & Communication

• Maintain daily logs for luggage handling, guest deliveries, room changes, transportation requests, and special services.
• Assist with PBX coverage and incoming calls when needed, including dispatching Housekeeping and Engineering for guest requests.
• Cookordination with outsourced transportation providers to ensure service expectations and scheduling requirements are met.
• Monitor radio communications and transportation activity to support efficient operations.
• Respond promptly to urgent transportation requests and communicate critical updates to leadership teams.

Qualifications

• Flexibility to work weekends and holidays.
• High school diploma or equivalent.
• Minimum of 1-2 years of experience in hospitality, guest services, transportation coordination, front office operations, or a related field.
• Must be at least 21 years of age.
• Valid driver's license with a clean driving record.
• Demonstrated commitment to providing exceptional guest service.
• Strong organizational, time management, and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Ability to prioritize multiple tasks in a fast-paced environment while maintaining attention to detail.
• Ability to lift up to 40 pounds and perform the physical requirements of the position.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Preferred

• Previous experience in luxury hospitality, resort operations, guest services, transportation coordination, or front office operations.
• Experience with hotel property management systems, preferably Opera.
• Experience coordinating schedules, manifests, or transportation logistics.
• Bilingual language skills.
• Experience working with third-party transportation providers or shuttle operations.

Pay

The pay rate for this position starts at $23.56/hour. The wage for this role may take into account factors for compensation decisions including but not limited to skill sets; experience and training; licensure or certifications; and other business and organizational needs.