Transportation Coordinator

About the role

Reach for Resources is a nonprofit agency based in Minnetonka, Minnesota. We provide individualized services that maximize independence, boost community engagement, and improve physical and emotional well-being to individuals of all abilities. The Transportation Coordinator oversees transportation services that empower individuals with developmental disabilities to access community programs and services, including two primary programs: Trail by Reach (door-to-door rides to eligible adults attending adaptive recreation and education programs) and Reach in Motion (Lyft Passes funded by county waivers to promote autonomy and community engagement).

Responsibilities

• Oversee the coordination and operations of the Trail by Reach and Reach in Motion transportation programs.
• Communicate with riders, caregivers, and drivers to confirm logistics and maintain a reliable transportation experience.
• Submit accurate and timely rider lists to third-party transportation providers and manage any necessary changes or cancellations.
• Ensure all Trail by Reach riders meet eligibility requirements and conduct individual assessments as needed.
• Provide support and guidance to participants setting up Lyft accounts and using the Lyft app through the Reach in Motion program.
• Set up and monitor Lyft Pass allocations tied to individual county waiver budgets, ensuring compliance and service continuity.
• Respond to and resolve transportation-related issues including ride access problems, visibility of Lyft funds, or technical support.
• Track and document participant usage, program metrics, and service delivery outcomes for internal reporting and quality assurance.
• Maintain accurate, up-to-date records and documentation related to rider information, funding sources, and transportation logistics.
• Complete monthly billing in Procentive.
• Collaborate with other departments to ensure transportation services align with program schedules and participant needs.
• Provide training or informational materials related to transportation services as needed.
• Report to the Transportation Manager.

Working Conditions

• Primarily remote work using a company-provided laptop and phone.
• Occasional in-person meetings or on-site visits with transportation providers or participants may be required.
• Schedule varies based on ride scheduling demands and may include on-call work.
• Physical demands: Light lifting (under 20 lbs), frequent sitting and computer use, walking/travel during site visits, verbal communication, hearing, and seeing.
• Must safely operate a personal vehicle and consistently use technology platforms (laptop, mobile apps, scheduling tools).

Requirements

• High school diploma or equivalent; relevant post-secondary education preferred.
• 1 year of experience in human services, transportation coordination, or case management (preferred).
• Strong organizational and time management skills.
• Effective communication skills with a wide range of stakeholders, including individuals with disabilities.
• Proficiency in using digital tools such as Microsoft Office Suite and mobile applications.
• Ability to learn and navigate systems related to Lyft, county waivers, and scheduling software.
• Valid driver’s license and reliable transportation.
• Must pass an MNDHS background check.

Benefits

• Generous PTO package (15 days for full-time staff) with increases each year worked.
• 13 floating holidays annually (for full-time employees).
• Medical, dental, and vision insurance.
• Life insurance, AD&D, critical illness, hospital, legal, accident, and pet insurance.
• Retirement savings plan with company matching.
• Company-paid MN PFML/Short-term Disability/Long-term Disability.
• Flexible schedule.
• Mileage reimbursement.
• Personable and fun co-workers and supportive supervisors.
• Casual work environment with a focus on wellness.

Pay

$20/hour