Transportation Coordinator
Summary Of Responsibilities
The Transportation Coordinator is responsible for planning, organizing, directing, and evaluating all transportation services provided to residents of Carillon. This position ensures safe, efficient, reliable, and courteous transportation for residents attending medical appointments, shopping trips, recreational outings, and other community-sponsored activities. The Coordinator oversees transportation personnel, fleet operations, regulatory compliance, budgeting, and service quality while supporting Carillon's mission of enhancing resident independence, safety, and quality of life.
Essential Job Functions
Direct and coordinate daily transportation services for independent living, assisted living, memory care, and skilled nursing residents.
Develop transportation schedules that maximize efficiency while meeting resident needs.
Evaluate transportation requests and allocate resources appropriately.
Maintain systems for trip scheduling, dispatching, and recordkeeping.
Recruit, hire, train, supervise, coach, and evaluate transportation personnel.
Promote a culture of safety, accountability, teamwork, and exceptional customer service.
Facilitate ongoing driver education and training.
Ensure compliance with all federal, state, local, and organizational transportation regulations and policies.
Monitor driver qualifications, licensing requirements, background checks, and driving records.
Conduct performance evaluations and implement corrective action when necessary.
Oversee maintenance, inspection, repair, and replacement of departmental vehicles.
Coordinate with Life Enrichment and Plant Department Directors regarding transportation-related purchases and vendor services.
Foster positive relationships with residents, families, and staff.
Address transportation concerns and service requests in a timely and professional manner.
Continuously evaluate resident satisfaction and identify opportunities for service enhancement.
Maintain department policies, procedures, and operational standards.
Serve as the primary point of contact for transportation-related questions, concerns, and scheduling.
Hospitality Focus
To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:
- We greet residents, employees, and guests warmly, by name and with a smile.
- We treat everyone with courteous respect.
- We strive to anticipate resident, employee, and guest needs and act accordingly.
- We listen and respond enthusiastically in a timely manner.
- We hold ourselves and one another accountable.
- We embrace and value our differences.
- We make residents, employees, and guests feel important.
- We ask, "Is there anything else I can do for you?"
- We maintain high levels of professionalism, both in conduct and appearance, at all times.
- We pay attention to details.
Knowledge and Ability
Knowledge of transportation operations, scheduling, dispatching, and fleet management.
Knowledge of applicable transportation safety regulations and industry best practices.
Strong leadership, coaching, and team-building skills.
Excellent organizational and time-management abilities.
Strong budget management and analytical skills.
Ability to communicate effectively with seniors, families, employees, and community partners.
Proficiency with transportation scheduling software and Microsoft Office applications.
Ability to respond effectively during emergencies and changing operational conditions.
Strong commitment to resident service and safety.
Physical Requirements
Ability to sit for up to 50% of the workday.
Ability to stand and walk throughout the community for up to 50% of the workday.
Ability to push or pull 50 pounds unassisted.
Ability to lift up to 30 pounds.
Ability to bend and reach.
May be exposed to infectious and contagious diseases.
Education, Experience, & Credentials
High school graduate or equivalent.
3 years of progressive transportation management experience.
Valid Texas Commercial Driver License with Passenger Endorsement.