Transportation Coordinator

Scheduling & Route Planning

Develop weekly and monthly transportation schedules.
Post and confirm shifts in the designated scheduling system.
Optimize routes for safety, timeliness, and efficiency.
Adjust schedules in response to youth changes, disruptions, or program shifts.

Real-Time Dispatch & Communication

Serve as a central point of contact during active transport windows.
Monitor route execution and respond to delays, incidents, or no-shows.
Cook up backup drivers when needed.
Communicate proactively with program staff regarding transportation updates.
Escalate emergencies according to protocol.

Guardian & Stakeholder Communication

• Confirm transportation schedules and updates with guardians.
  Communicate delays, cancellations, or route changes promptly and professionally.
  Respond to caregiver concerns related to pick-up/drop-off timing or safety.
  Maintain accurate emergency contact records.
  Ensure clear expectations around arrival windows and procedures.
  Support documentation of communication where required.
  Cook up transportation logistics with external stakeholders (schools, program partners, event venues, community sites).

Driver Oversight & Management

• Recruit and onboard On-Call and Lead Drivers.
  Ensure completion of background checks and insurance requirements.
  Monitor attendance, punctuality, and reliability.
  Provide feedback and coaching in partnership with Operations leadership.
  Track documentation and timekeeping compliance.

Safety & Compliance

• Ensure compliance with youth protection standards.
  Maintain driver qualification files.
  Monitor pre-trip and post-trip inspection documentation.
  Oversee incident reporting processes.
  Ensure cancellation minimums and weekly guarantees are applied accurately.

Fleet Management

• Track maintenance schedules and vehicle service.
  Coordinate repairs and inspections.
  Maintain vehicle readiness and safety standards.

Data & Continuous Improvement

• Track transportation metrics:
  On-time performance
  Guardian satisfaction
  Cancellation frequency
  Cost per route
  Incident rates
• Identify trends impacting reliability or family experience.
  Recommend operational improvements.

Qualifications

• 3+ years of experience in logistics, dispatch, operations, or transportation coordination.
  Experience communicating with families or external stakeholders strongly preferred.
  Strong written and verbal communication skills.
  Ability to remain calm and solutions-focused under pressure.
  High organizational discipline.
  Proficiency in scheduling and payroll systems.

Core Competencies

• Operational precision.
  Relationship management.
  Conflict resolution.
  Clear communicator.
  Systems thinker.
  High accountability.
  Youth safety mindset.

Expanded Success Metrics (First 12 Months)

• 95%+ on-time route performance.
  Reduced last-minute guardian complaints.
  High caregiver satisfaction with communication.
  Clean compliance and documentation audits.
  Improved driver reliability and retention.

Pay & Benefits

• The pay for this position is $24.50/hour and is expected to be $50,960 annually at 40 hours per week.
  Performance-based incentives may also be available.
  Found Village invests in the well-being and growth of our team.
  We offer:
  Flexible, people-centered work environment
  Generous vacation, sick, and holiday time off, with built-in self-care days
  401(k) with employer match
  Professional development funds and an employee hardship fund
  Discounted YMCA gym membership
  Employer-sponsored Medical, Dental, and Vision options
  Health-related ancillary benefits, including disability and life insurance options.

Equal Opportunity Employer

Found Village is an equal opportunity employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills, and potential.