Transportation Administrator

About the Role

Behind every successful transportation operation is someone making sure the details don't get dropped. Permits are filed. Payments are processed. Customers get answers. Documents are where they're supposed to be. Records are accurate. And when something doesn't add up? You're the person who catches it. Working directly with the Transportation Director, you'll be at the center of a fast-moving operation, supporting everything from billing and permits to customer communication, documentation, call quality, and day-to-day administrative needs.

Schedule & Compensation

• Location: Exeter, NH — On-Site
• Schedule: Full-Time, Day Shift
• Reports To: Transportation Director
• Status: Exempt, Benefits Eligible
• Salary: $50,000–$65,000/year

Responsibilities

• Keep the Numbers Moving: Process credit card payments and reconcile transactions; follow up on outstanding customer balances and aging accounts; submit and track Purchase Order (PO) requests; support basic accounting and billing functions; review calculations and transactions for accuracy; research discrepancies and help get them resolved; work directly with customers to professionally resolve billing questions and disputes.
• Own the Permits & Paperwork: Prepare, submit, and track transportation permits; maintain organized and up-to-date permit records; manage DocuSign envelopes, templates, and signature workflows; track outstanding signatures and completed documents; file and archive completed DocuSign records; help ensure documentation meets company recordkeeping standards.
• Keep an Eye on Quality: Conduct call reviews and audits to support quality standards; complete basic call entry into Towbook and TOPS; maintain operational and financial tracking spreadsheets; review information for accuracy and completeness; identify discrepancies, missing information, and opportunities to improve processes.
• Take Care of Our Customers: Serve as a point of contact for customer questions involving billing, permits, and services; communicate clearly and professionally by phone and email; research customer concerns and provide accurate information; help resolve billing disputes and other service-related questions; handle escalations with professionalism, patience, and good judgment; represent our company positively in every interaction.
• Keep Us Organized: Maintain organized physical and digital filing systems; keep permit, billing, and DocuSign records current; update spreadsheets and internal systems; verify information and maintain data integrity; handle sensitive customer and financial information with discretion; stay ahead of recurring administrative deadlines and responsibilities.

Qualifications

• Strong attention to detail
• Comfort working with numbers, payments, and basic accounting
• An audit mindset — you double-check your work and catch discrepancies
• Strong written and verbal communication skills
• Professional and polished email communication
• Confidence handling customer questions and billing disputes
• Strong customer-service instincts
• Proficiency with Microsoft Office, especially Excel
• Experience with DocuSign, or the ability to learn it quickly
• The ability to learn systems such as Towbook and TOPS
• Basic data analysis and spreadsheet skills
• Excellent organization and time management
• The ability to juggle multiple priorities without losing the details
• A process-oriented approach to recurring responsibilities
• Good judgment and discretion when handling confidential information
• A positive, team-first attitude

Education & Experience

• An Associate's degree in Business or a related field, OR
• 2+ years of equivalent experience in administration, billing, accounting support, customer service, or a comparable role
• Previous experience in transportation, logistics, trucking, towing, or a related industry is a definite plus

Benefits

• Medical, Dental & Vision Insurance
• Life & Disability Plans
• AFLAC
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays