Transport Coordinator

About the role

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. The Transport Coordinator is responsible for facilitating medical transport for all HCA Healthcare facilities through dispatching of medical transport assets or coordination of third‑party vendors. The role collects clinical information related to patient transport requests and matches the patient’s clinical needs to the appropriate resource. The coordinator collaborates with other areas of the Patient Logistics Center (PLC) and facilities, using customer‑service skills and professional communication standards to interact positively with peers, customers, and supervisors.

Responsibilities

• Receive medical transportation requests and coordinate transport through third‑party vendor coordination and dispatch of medical transport assets.
• Use technology tools to document patient information, dispatch medical transport assets, and monitor transport progress.
• Respond to phone calls with a sense of urgency and demonstrate good customer service skills.
• Receive and maintain EMTALA education to prevent and identify risk to the facility.
• Establish and maintain a high degree of awareness and knowledge of facility medical staff, services, and specialized programs.
• Enter and support data entry for accurate monitoring and reporting on all key indicators related to calls, admissions, and transports.
• Ensure patient rights and confidentiality are maintained.
• Participate as an active and collaborative member of the multidisciplinary team.
• Participate in monthly staff meetings.
• Deal effectively with dissatisfied customers and escalate cases to leadership.
• Complete additional duties as assigned.

Requirements

• High School Diploma or GED required.
• Associate degree or higher preferred.
• Prefer experience in a healthcare setting (acute hospital, outpatient clinic, etc.).
• Prefer experience in a call center/communications or dispatch center.
• EMT certification preferred.
• Possess good communication skills and cooperate positively with team members.
• Ability to comfortably use multiple computer‑based programs and applications, often simultaneously.
• Ability to take initiative and act on multiple tasks.
• Ability to demonstrate good judgment, use critical thinking skills, and follow procedures.
• Proficient and understands medical terminology.
• Knowledge of basic hospital and transportation services with markets the PLC is serving.
• Ability to channel concerns appropriately and to function calmly in stressful situations.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time‑away‑from‑work programs for paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence.
• Savings and retirement resources, including a 401(k) plan with a 100 % match on 3 % to 9 % of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts.
• Note: Eligibility for benefits may vary by location.