Transport Coordinator

Job Summary

The Transport Coordinator is responsible for facilitating medical transport for all HCA Healthcare facilities through dispatching of medical transport assets or coordination of third-party vendors. The position collects clinical information related to patient transport requests and facilitates the patient's movement by matching the patient's clinical needs to the appropriate resource with capability. The Transport Coordinator will collaborate with other areas of the Patient Logistics Center (PLC) and facilities regarding patient needs for medical transportation. This position will use customer service skills and professional communication standards to positively interact with peers, customers, and supervisors.

Qualifications

• Possess good communication skills and cooperate positively with team members
• Able to comfortably use multiple computer-based programs and applications, often simultaneously
• Able to take initiative and act on multiple tasks
• Demonstrate good judgment, use critical thinking skills, and follow procedures
• Proficient and understand medical terminology
• Knowledge of basic hospital and transportation services with markets the PLC is serving
• Channel concerns appropriately and function calmly in stressful situations

Knowledge, Skills, and Abilities

• Possess good communication skills and cooperate positively with team members
• Ability to comfortably use multiple computer-based programs and applications, often simultaneously
• Ability to take initiative and act on multiple tasks
• Demonstrate good judgment, use critical thinking skills, and follow procedures
• Proficient and understand medical terminology
• Knowledge of basic hospital and transportation services with markets the PLC is serving
• Channel concerns appropriately and function calmly in stressful situations

Education

• High School Diploma or GED required
• Associate degree or higher preferred

Experience

• Preference for experience in a healthcare setting (Acute Hospital, Outpatient Clinic, etc.)
• Preference for experience in call center/communications or dispatch center
• EMT Certification preferred

Benefits

HCA Florida Memorial Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts