TRANSMISSION & SUB ENG MGR
City of Santa Fe Springs · Lake Worth, FL · 2 mo ago
Engineering$5k–$6k/moFull-time
THE POSITION
Only online applications will be accepted.
Please review "Qualifications - Lateral Entry" within this job announcement before applying for this position.
Additional Benefits
- Signed bonus of $3,000 for candidates remaining employed with the City as a Police Dispatcher for a minimum of 3 years, to be paid as follows: $1,000 at hiring; $1,000 after 1 year of service; $1,000 after 2 years of service.
- Credit of $250 for purchase of initial set of uniforms.
- Vacation credit commensurate with years of experience in the Dispatcher classification.
- Sick leave credit to be used during the first 2 years of City service, depending upon years of service:
- 40 hrs: 1-5 years exp.
- 80 hrs: 5-10 years exp.
- 120 hrs: More than 10 years exp.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Receive emergency and non-emergency telephone calls from the public requesting police and local government service; determine nature and priority; dispatch units as necessary; and/or refer or transfer callers to ensure excellent customer service.
- Maintain radio contact with all units on assignment.
- Cookordinate emergency calls and relay information and assistance requests involving other law enforcement agencies.
- Query information from law enforcement communication networks relating to wanted persons, criminal history, stolen property, and Department of Motor Vehicle information.
- Query and enter stolen, stored, and repossessed vehicle information.
- Perform a variety of records keeping duties related to the computer aided dispatch system.
- Test and inspect equipment as required.
- Testify in court as needed.
- Prepare written responses or reports related to communication complaints, investigative follow-ups or police reports.
- Write daily work progress reports when training a new Dispatcher.
- Demonstrate professionalism, courtesy, empathy, and excellent customer service in accordance with departmental policy and the community oriented policing concept.
QUALIFICATIONS
- Knowledge of:
- English grammar, usage, spelling, and punctuation.
- The geographic features of the City of Sacramento in detail.
- Standard broadcasting procedures and rules.
- Communicate clearly and precisely, both orally and in writing.
- Understand and comply with oral and written directions.
- Learn City street system and physical layout of Sacramento.
- Learn standard broadcasting rules and procedures.
- Work under pressure and exercise good judgement in emergency situations.
- Learn to effectively and calmly communicate with and elicit information from upset victims and irate callers.
- Exercise independent judgment and work with a minimum of supervision.
- Learn to operate computer-aided dispatch and radio broadcasting equipment.
- Demonstrate excellent customer service skills.
- Operate office machines and equipment.
- Type 30 net wpm.
SPECIAL NOTES
- If considered for appointment, candidates must successfully pass a medical examination and psychological test.
- If considered for appointment, candidates must successfully pass an extensive background investigation, which includes fingerprinting, drug use history, and a polygraph test.
- Candidates must be prepared to work any shift during a 24-hour period and on holidays and weekends.
- Persons with the ability to speak, read, and/or write a language(s) other than English are encouraged to apply. Please indicate your language skills on the supplemental application.
THE SELECTION PROCEDURE
- 1) Application: (Pass/Fail) All applicants must complete and submit online:
- a City of Sacramento employment application (ONLINE ONLY);
- online responses to the Dispatcher II - (Lateral) supplemental questionnaire;
- a copy of your P.O.S.T. Certificate.
- All paperwork must be submitted for the online application to be considered. Incomplete applications will not pass the application review. Omitted information cannot be considered or assumed.
- 2) Oral Interview Test: (Weighted 100%) Usually conducted two or more times per year in accordance with hiring needs. The oral interview test is administered by the Sacramento Police Department and will consist of job-related questions.