Transfer Center Specialist

Job Summary

In a Transfer Center role the Specialist will be the single point of contact for facilities/providers requesting transfer to a Monument Health hospital. The Specialist obtains patient information critical to determining the appropriate Monument Health provider and level of care while coordinating phone calls between the referring and receiving providers. In the patient placement role, the Transfer Center Specialist will be responsible for facilitating patient flow within Monument Health, balancing bed requests with priority of need. This position works closely with referring hospitals, receiving hospital, and internal Monument Health physicians and caregivers. The specialist must demonstrate skilled customer focus while coordinating patient transfer.

Essential Functions

• Proficient in data entry, telephone systems with call recording, and / or Bed Management systems and office-oriented systems as required to support operations.
• Responsible for working to improve relations with referring providers while interacting with multiple departments in order to ensure quality care to patients.
• Facilitates communications with referring and receiving providers.
• Follows up with referring and receiving providers to gather feedback and ensure a seamless process.
• Takes appropriate steps to meet the needs of all callers.
• Maintains accurate and timely documentation relating to all calls.
• Scans documents into patient record.
• Escalates issues and communicates appropriately with Transfer Center CRN and/or Director as appropriate.
• Demonstrated ability to handle multiple tasks and remain flexible.
• Demonstrates knowledge of regulatory requirements including EMTALA.

Required Additional Requirements

• Experience - 1+ year clinical setting
• Education - High School Diploma/GED Equivalent
• PREFERRED Certification - Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT)

Job Category

Nursing

Job Family

Nursing Support

Shift

Employee Type Regular

Employer

Monument Health Rapid City Hospital, Inc.

Benefits

• Competitive wages and benefits on qualifying positions.
• Supportive work culture.
• Medical, Vision and Dental Coverage.
• Retail Plans, Health Savings Account, and Flexible Spending Account.
• Instant pay is available for qualifying positions.
• Paid Time Off Accrual Bank.
• Opportunities for growth and advancement.
• Tuition assistance/reimbursement.
• Excellent pay differentials on qualifying positions.
• Flexible scheduling.

Physical Demands

Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.