Transcranial Magnetic Stimulation Care Coordinator

At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.

About the role

The TMS Care Coordinator is a critical component of TMS Operations and is responsible for performing educational consultations to interested patients, qualifying them for insurance coverage, obtaining and maintaining authorizations, and working with internal and external clinicians to ensure patient collaboration of care. The TMS Clinical Coordinator will travel between 2-3 clinics within their metropolitan area (region) to facilitate these duties. Under the direction of the Director of TMS Operations, the TMS Care Coordinator will partner in building and branding our TMS Program and work cross-functionally to ensure adoption and collaboration of new processes and training.

Responsibilities

• In collaboration with TMS Providers, assist with the educational portion of TMS consultation to interested patients, perform demonstrations on TMS device/s, and navigate the insurance landscape with patients and providers.
• Complete prior authorization requests and ensure prompt insurance follow-up.
• Assist in scheduling Peer-to-Peer Reviews with insurance companies and internal Psychiatrists.
• Write and follow up on all insurance appeal letters.
• Collaborate with Benefits Investigator/Cost Estimation Team to understand and relay findings to patients.
• Work with patients on financing options when applicable (insurance and self-pay).
• Act as patient liaison throughout the journey from consultation to patient start, providing consistent communication so patients understand where they are in the insurance approval process.
• Schedule patients’ mappings with PA and MD.
• Cross-trained as a TMS Technician to act as backup in emergency short-staffing situations.
• Attend clinic and regional meetings as directed by TMS Operations Manager and Regional Medical Director.
• Perform other duties as required.

Travel

95% of duties will be in clinics within a single metropolitan area (region). Less than 5% travel outside the region.

Requirements

• High School Diploma or GED required.
• Two years’ experience in a healthcare-related field required.
• One year TMS Tech, prior authorization, or mental health experience preferred.
• TMS training certification required after 90 days of employment.
• Driver’s license required.

Benefits

• Caring and supportive culture with a positive environment, wellness program, volunteer events, and team activities.
• Unparalleled growth opportunities with clear paths for career advancement at every level.
• Balanced lifestyle with no weekend or evening hours.
• Collaborative team of diverse behavioral health professionals, support staff, and empowering leadership.
• Impressive retention rates with an 88% provider retention rate.
• Comprehensive benefits including medical, dental, fertility, retirement, wellness, profit sharing, and more.

Pay

Hourly Compensation: $23.00 - $25.00 per hour