Care Coordinator

Description Summary/Objective

By working with the eligible members, their families/supports, and a network of provider agencies, the Care Coordinator provides comprehensive and person-centered care coordination and care management services for members experiencing emotional and/or behavioral problems or those with complex combinations of chronic conditions/serious mental illnesses. CHJC and its dedicated Care Coordinators strive to improve the responsiveness, accountability, and navigation of the complex medical, behavioral, and social service system. The Care Coordinator is responsible for conducting strength-based assessments, identifying and submitting referrals for needed services/community supports, and providing advocacy and support to individual members. To ensure the member receives quality services and maintains optimum healthcare without barriers, the Care Coordinator communicates with each member and their care team. Services are provided by a comprehensive network of provider agencies, delivering an array of medical, self-help, social, supportive, and rehabilitative services. Based on the individual needs of the member, individualized service plans are developed.

Essential Functions

• Assist members to identify strengths and develop problem solving strategies to further enhance those strengths
• As determined by the individual member’s need, assist in the seamless transition to higher or lower levels of care
• Avoid unnecessary emergency room visits and hospitalizations by following up and connecting with the member to schedule and provide follow-up care and complete referrals to community resources
• Ensure the delivery of high intensity care management services to members
• Assist members to access various community services available
• Beginning with a strength-based assessment, in collaboration with the member, family members and service providers, develop individualized service plans for each member
• To ensure the member receives quality services and maintains optimum healthcare without barriers, the Care Coordinator communicates with each member and their care team
• Communicate with each member and their care team to ensure the member receives quality services and maintains optimum healthcare without barriers
• Collaborate with all members of the care team; schedules and facilitates Team Meetings

Special Requirements

• Work Environment: Office environment will require occasional travel to recruitment events, local schools, conferences and/or meetings and travel within the community to include off-site/remote. May have contact with service recipients that are agitated and/or are in crisis. Some risk involved working with service recipients with mental illness. Works in an office setting with a controlled temperature environment. Occasional exposure to inclement weather conditions may occur depending upon assignments.
• Equipment: This position is required to maintain a working knowledge of related office equipment including personal computers and printers, audio-visual equipment, telephone systems, copiers, fax machines, etc.
• Physical Demands: Must be able to sit, stand, walk, lift, carry, push/pull, climb, bend, and stoop. Must be able to perform fine motor skills, read, and type. Must be able to sit for long periods of time.

Required Education And Experience

• An Associate’s Degree in psychology, sociology, human services, or related field is required; a Bachelor’s Degree is strongly preferred.
• With proper relevant experience, licensure, or certification in a related field such as LPN or CASAC may be substituted for Associates Degree.

Skills/Abilities/Knowledge

• Strong organizational abilities and office skills are essential for this position.
• This person must also have excellent people skills and be a team player.
• Ability to work with diverse populations.
• Must demonstrate effective and excellent oral and written communication skills and the ability to work cooperatively with others.
• Able to react to change productively and handle other duties as assigned.