Care Coordinator

About the role

The 211 Care Coordinator assists residents in connecting to social service support by assessing needs and making referrals within a network of partnering organizations.

Responsibilities

• Assist community members by assessing needs in a compassionate method and providing referrals for immediate and intermediate needs through a network of key community partners.
• Make referrals primarily through a technology platform.
• Track when partners accept or decline referrals, when agencies contact residents, and when services are provided.
• Be a diligent advocate, connecting County residents with organizations to meet their needs.
• Collect and record data on types of referrals made, demographics of residents receiving care coordination, and agency responses to referrals for use in daily and weekly statistical and activity reports.
• Participate with the Director of Community Connections and members of the United Way staff to assess and improve Care Coordination program operations.

Requirements

• Bachelor’s degree in human service or related field desired.
• One year of work experience in human service field and previous experience in social service interviewing is desirable.
• Listening and communication skills and writing skills.
• Knowledge of community resources is preferred.
• Must be able to work closely with others and foster a workable, effective and productive relationship with other staff, administration, volunteers, agencies and community members.

Qualifications

• Collaborative call center office environment.
• Remote weekend work.

Skills

• Ability to work independently and as part of a team.
• Strong interpersonal and communication skills.
• Proficiency in using technology platforms for referrals.

Benefits

• Salary starting at $21.50 per hour plus competitive benefits package.

Pay

• $21.50 per hour

Schedule

• Remote weekend work.

Benefits

• Competitive benefits package.

Application

Applicants should apply by Friday, February 2, 2024, via the link below: https://jobapply.page.link/Bi2KG

UWGC is an Equal Opportunity Employer Committed to Diversity, Equity and Inclusion