Transactions Specialist I - Mail Extractor - 2nd shift

About the role

As part of JPMorganChase's Receivables Operations team, you will work as a Transactions Specialist I Mail Extractor, directly supporting the accurate and timely processing of client payments. This role contributes to a high-impact, production-based environment where quality, efficiency, and collaboration are valued. Your attention to detail and ability to follow controlled procedures will maintain the integrity of each transaction processed.

Responsibilities

• Extract and prepare work by opening envelopes, removing contents, and organizing items into bundles and trays for processing.
• Scan documents on OPEX equipment in the required order and orientation, ensuring all items are captured correctly.
• Classify documents accurately (e.g., check, check stub, coupon, material, envelopes) and correct misclassifications using system tools.
• Validate check items for negotiability and identification, and follow established guidance for special items.
• Handle multi-check and no-check transactions by matching items when possible and scanning in the required sequence when items are mixed or unmatched.
• Ensure image quality by reviewing scanned images, re-running items if needed, and cleaning equipment when necessary.
• Complete required tray and run details, including mail received date/time, tray number, mail type, and courier tracking number when applicable.
• Close and band bundles at the appropriate size and maintain scanned order when removing items from scanner bins.
• Escalate exceptions such as cash, foreign items, and unimageable/bulk/merchandise items to the designated associate, team lead, or supervisor per procedure.
• Work across production areas as needed to support overall team goals.

Requirements

• Strong attention to detail with the ability to maintain accuracy in a high-volume production environment.
• Good oral and written communication skills.
• Comfortable working in a time-sensitive production environment with shifting priorities.
• Basic computer skills and working knowledge of Microsoft applications.
• Must be a collaborative team player with a positive, solutions-oriented attitude.
• Physical requirements include sitting up to 95% of the time, standing and walking up to 10% of the time, and lifting up to 50 pounds up to 5% of the time.
• A Government Security Clearance is required for this role, which may include fingerprinting, a credit check, employment history verification, and additional requirements per program specifications. Continued employment is contingent upon successfully obtaining and maintaining the required clearance.

Preferred Qualifications

• Prior experience in remittance processing, lockbox operations, or a related banking/financial services environment.
• Familiarity with OPEX or similar document scanning equipment.
• Experience working in a production-based or operations environment with daily quality and productivity targets.
• Prior experience working in a government-cleared or security-sensitive environment.

Schedule

Monday - Friday, 2:00 pm – 10:30 pm. This position may require you to work non-traditional hours and/or additional hours as business needs arise. Shift differential: 10%. Work schedule might be subject to change.

Benefits

We offer a competitive total rewards package including base salary, commission-based pay, and discretionary incentive compensation. Benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. Additional details about total compensation and benefits will be provided during the hiring process.

About the team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments. Corporations, governments, and institutions worldwide entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk, and extends liquidity in markets around the world.