Transactions Specialist I / 2nd shift

Job Responsibilities

• Process and clear transactions in accordance with established procedures, ensuring accuracy and efficiency.
• Respond to customer inquiries and requests, such as balance inquiries and account maintenance, providing a positive customer experience.
• Utilize automation technologies to optimize transaction processing and account servicing.
• Refer non-standard problems to supervisor or more senior role, adhering to the protocol for non-routine issues.

Required Qualifications, Capabilities, And Skills

• Baseline knowledge or equivalent expertise in transaction management, with a focus on processing, clearing, servicing, researching, and settling transactions.
• Demonstrated ability to follow prescribed instructions and procedures, with minimal variance from guidelines and protocols.
• Developing proficiency in automation technologies, with the ability to apply these to support and implement transaction optimization initiatives.
• Developing proficiency in customer experience, with an understanding of how customers interact and perceive a brand or business throughout the entire customer journey.
• Basic skills in using data analytics to spot transaction trends and improve processes, and in using digital tools for transactions.

Preferred Qualifications, Capabilities, And Skills

• Beginner-level ability to handle conflicts in transactions and use automation to make processes more efficient.
• Basic experience collaborating with cross-functional teams to ensure accurate transaction reporting and suggest new ideas for improvement.

About The Role

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of an innovative and dynamic environment where every day brings new challenges and opportunities.

Physical Requirements

• Sitting up to 95% of the time.
• Standing up to 10% of the time.
• Lifting up to 5% of the time and up to 50 pounds.
• Walking up to 10% of the time.

Shift Information

Your initial work schedule will be Monday–Friday, 7:30 a.m.–4:00 p.m., then transition to 2nd Shift Monday–Friday, 2:00 p.m.–10:30 p.m. Shift differential when working 2nd shift : 10%