Training & Support Specialist (Revenue Cycle)

About the role

Job ID: 1167887_RR00125556

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. For the fourth consecutive year, Vizient Inc. ranked NYU Langone No. 1 for quality care in the nation and U.S. News & World Report recently placed 12 of its clinical specialties among the top 10 in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

We have an exciting opportunity to join our team as a Training & Support Specialist (Revenue Cycle). In this role, the successful candidate is responsible for providing training, curriculum development, project organization, and implementation, as well as quality assurance functions across the Revenue Cycle enterprise at all locations. This position ensures consistent development and coordination of all training strategies, training policies and procedures, course content, course scheduling/coordination, and course education and certification. Responsible for all aspects of revenue cycle compliance auditing and improvement implementation, including documenting processes, technical analysis, and training program design, testing, and final implementation. Additionally, the Training and Support Specialist is responsible for planning, developing, and directing quality assurance policies, programs, and initiatives for Revenue Cycle based on quality standards, tools, and methods to ensure the department is meeting established quality standards and government regulations.

Responsibilities

• Provides training and education related to application navigation during the onboarding process for employees new to the department, in new roles, or new to the organization.
• Assists in the development and facilitation of new hire on-boarding and existing hire continuing education.
• Develops, implements, and coordinates staff training; develops materials, schedules classes, and coordinates training with new or existing employees and other areas as needed.
• Assists with creating and implementing individual professional development plans for management-level individuals, and provides coaching to leadership on development and education for themselves and their teams.
• Performs assessment of all aspects of patient billing operations; educates and trains staff; promotes regulatory compliance; serves as a resource for revenue cycle compliance, process improvement, and quality assurance.
• Evaluates the performance of operations to improve existing methods and pinpoint possible training needs.
• Facilitates training programs to meet the needs of the business across the Revenue Cycle enterprise.
• Maintains training documentation/manuals and job-aides to assure successful performance outcomes.
• Monitors and assists in process and problem resolution, integrating efforts with training needs and quality monitoring.
• Coaches and mentors existing and newly hired team members as needed.
• Develops and delivers training and education referencing performance improvement initiatives.
• Participates in system upgrades and application enhancement planning using subject matter expertise to develop or revise training curriculum.
• Reports to Revenue Cycle Leaders quality monitoring results and any identified and/or recommended training needs and deficiencies.
• Reviews all quality indicators to monitor trends and determine where training deficiencies exist.
• Performs competency testing and utilizes assessment tools to identify skill refreshment areas and prioritize educational needs.
• Performs high-level account review and analysis to support department and A/R management.
• Works closely with employees and supervisors to monitor work quality to ensure policy compliance and