Revenue Cycle Training Specialist

About the role

Position Summary: Responsible for providing system and process/workflow training to one or more of the following areas as part of a Clinically Driven Revenue Cycle: Corporate Business Services (CBS), Patient Accounting teams, Patient Access, HIM & Coding, McLaren Medical Group, and Ancillary departments throughout the McLaren organization. Also, serves as a member of the McLaren CBS Process Excellence team and provides training and onboarding for new Corporate/CBS employees. Position is partially remote. Requires travel to hospital sites as needed.

Responsibilities

• Provides comprehensive Cerner Millennium and Experian application training, including process/workflow training for designated operational areas
• Identifies recurring end-user challenges and creates clear, effective learning resources—such as job aids, user guides, workshops, e-learning, and curricula—to address knowledge gaps
• Serves as a liaison to all supporting departments to ensure consistent system use, standardized workflows, and alignment of training materials across the organization
• Partners with department leaders to identify, train, and support Super Users; collaborates with them to validate new workflows and identify process improvement opportunities
• Delivers coaching, feedback, and performance improvement strategies to underperforming staff, ensuring access to necessary policies and training resources
• Conducts needs assessments with internal stakeholders, evaluates training gaps, and recommends effective learning and development solutions; coordinates with departments on training requirements, delivery methods, and scheduling
• Manages course logistics, including scheduling, class enrollments, course completions, and evaluations, and grading classes within LMS systems
• Monitors and anticipates training trends to inform curriculum updates and continuous program improvement
• Implements consistent instructional methods, training materials, and learning solutions to support organizational goals, enhance efficiency, and strengthen employee knowledge, skills, and performance
• Performs other related duties as required
• Creates, writes, edits, and updates learning materials such as job aids, SOPs, guides, learning scripts, and other documentation to ensure clarity, usability, and alignment with L&D standards
• Ensures all training materials are accurate, high‑quality, stylistically consistent, and aligned with organizational branding and learning standards
• Establishes and maintains documentation standards to support version control, consistency, and overall quality of learning content
• Collaborates with subject matter experts (SMEs) to translate complex workflows and system processes into clear, user-friendly training materials
• Oversees formatting, layout, and quality standards for all published documents to ensure professional presentation and ease of use
• Develops multimedia learning content—including scripts for guides, SOPs, and instructional videos—and edits materials for clarity, accuracy, and instructional effectiveness
• Manages and maintains learning content libraries, ensuring materials remain accurate, timely, accessible, and continually improved

Qualifications

Required:

• Bachelor’s Degree in Healthcare Administration, Business Administration, Education, Organizational Development, Instructional Design, Communications, Organizational Development, Human Resources, or a related field
• One year of experience in writing, editing, and content development for professional audiences
• One year of training, revenue cycle, and/or project management experience
• One year of experience in the delivery of virtual training (Microsoft Teams) and instructor-led training

Preferred:

• Three years in patient accounting, patient access, or HIM & Coding
• One year of experience with Cerner EMR
• At least one year of experience in: Instructional Design & Curriculum Development, Advanced Writing & Editing, eLearning Development, Content Strategy & Knowledge Management, Process Mapping & Performance Improvement

Schedule

Full-time. Daily Work Times: 8am - 4:30pm. Hours Per Pay Period: 80. On Call: No. Weekends: No.