TRAINING SUPERVISOR/EXPERT

County: Bradley | Location: 1 Center Circle, Warren, AR 71671 | Phone: 870-226-6774

About the role

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS.

Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Responsibilities

• Supervise a team of trainers and instructional designers, providing guidance, support, and mentorship to ensure high-quality training delivery. (Assignment of supervisory duties is determined by the hiring agency's operational needs; non-supervisory roles will serve as senior technical experts.)
• Oversee the development and execution of training programs across the department, ensuring they meet organizational objectives and employee needs.
• Coordinate and deliver both in-person and virtual training sessions, workshops, and seminars for employees at various levels.
• Regularly evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, making necessary adjustments to improve training outcomes.
• Work with subject matter experts to ensure that training content is accurate, relevant, and tailored to the specific needs of various departments.
• Implement Learning Management Systems (LMS), eLearning platforms, and other digital tools to improve training delivery, tracking, and evaluation.
• Ensure that training materials are updated regularly to reflect changes in policies, procedures, or regulations.

Requirements

• A high school diploma is required, plus 3 years of training-related experience.
• Extensive experience in designing and developing effective training programs, including curriculum, materials, and assessments.
• Expertise in both in-person and virtual training delivery methods, including experience with classroom training, webinars, and eLearning formats.
• Strong organizational and time management skills, with the ability to manage multiple training initiatives and meet deadlines.
• Proficiency with training technologies, such as Learning Management Systems (LMS), eLearning platforms, virtual meeting tools (e.g., Zoom, Teams), and multimedia content creation.

OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Pay

Salary Range: $63,086 - $93,367 | Pay Grade: SGS08