Training Superintendent

Detailed Responsibilities

• Roll out local and national training programs
• Collaborate with the national training team to implement company-wide training programs across departments.
• Ensure local training initiatives align with national standards and objectives.
• Provide feedback to the national training team on local training needs and program effectiveness.
• Assess and identify gaps in employee knowledge and skills at their local site.
• Ensure that training priorities are aligned with operational goals and references KPIs (Efficiency, Error Rate, Turnover, TIR, FSIR, OTFR, etc).
• Implement effective training programs to address these gaps.
• Communicate solutions to the national team for best practices.
• Continuously evaluate training effectiveness and make necessary adjustments.
• Manage training and data effectively in the learning management system
• Manage New Hire Training Program:
• Facilitate training classes for new hire orientation and new hire training program
• Maintain new hire training materials and all training conducted; maintain the ability to produce training records as required
• Ensure training materials are available, accessible, and accurate with current SOPs and other operational standards
• Assess instructional effectiveness and work with local and national CI and Training teams to determine impact, making recommendations as appropriate
• Create and implement training aids and resources as needed, including translations
• Work with agencies to onboard new temporary employees and ensure all required training is completed
• Manage Compliance Training:
• Work with HR and department stakeholders to maintain compliance goals for all refresher and onboarding training programs
• Partner with local and National CI and Training teams to monitor training participation and impact
• Regularly communicate site training compliance and progress to stakeholders
• Maintain up-to-date records of compliance training completion.
• Ensure that safety training is prioritized.
• Managing & Developing People:
• Manages a team of Training Leads to ensure new hires receive hands-on training
• Develop and maintain team training matrix, identifying and treating gaps as necessary
• Lead, mentor, and develop a team of Training Leads to ensure they understand and drive key metrics, policies, and SOPs.
• Foster a collaborative and innovative team environment.
• Conduct performance evaluations and provide feedback to the training team.

Qualifications

• 1+ years of experience in a training role required
• At least 1+ years of successful leadership experience in a fast-paced environment required
• Track record of driving KPIs and meeting or exceeding goals
• Open availability to work nights and weekend shifts as needed
• Must be able to lift up to 50 pounds with or without reasonable accommodation
• Must have floor presence and be able to stand/walk for up to 8 hours