Training Specialist

Job Summary

The Training Specialist is responsible for developing and delivering technical training strategies and material to customers (biomedical engineer/technicians) and company service technicians, who support and maintain medical water treatment systems. The Training Specialist may provide technical support to customers and technicians.

Responsibilities

• Developing clinical and technical training materials and presentations
• Conducting hands-on and classroom technical training sessions for students
• Collaborating with sales leaders to identify technical training needs and develop strategies to improve performance
• Staying up-to-date on industry trends and best practices in training and techniques
• Monitoring and tracking training effectiveness and making adjustments as needed
• Providing support and guidance to trainees on service techniques and product knowledge
• Coordinating with other departments to ensure consistency in training and messaging

Training And Development

• Designing and delivering technical training programs on service techniques, product knowledge, and company policies and procedures
• Creating and updating technical and clinical training materials, including presentations, manuals, and online resources
• Conducting needs assessments to identify gaps in knowledge and skills and develop training to address them
• Collaborating with subject matter experts to ensure accuracy and relevance of training materials
• Utilizing various training methods, such as classroom instruction, role-playing, hands-on, and online learning, to engage and educate students

Qualifications

• A Highschool Diploma (or equivalent) and/or an associate or bachelor’s degree in biomedical engineering, or other healthcare related or equivalent work experience that provides exposure to fundamental theories, principles, and concepts of water treatment or renal healthcare
• Proficiency in Microsoft (MS) Word, Excel, Power Point and associated MS 365 Apps
• Superior interpersonal and communication skills

Preferred Qualifications

• Proficiency in learning content development programs (i.e. Articulate or similar) and Learning Management Systems - LMS (i.e. Workday)
• Planning, Scheduling, Budgeting & Resource allocation
• Effectively manage improvement projects throughout the project’s life cycle, ensuring strategic alignment and deliverable focus

Additional Plus Qualifications

• Hands-on equipment troubleshooting/repair experience
• Certified Hemodialysis Technologist/Technician (CHT), Certified Hemodialysis Water Specialist (CHWS) or Certification in Biomedical Equipment Technology (CBET)
• Adult Learning methods and experience

Pay

The estimated salary range for this position is $86,000 to $96,000. Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range.

Benefits

• Medical, Dental, and Vision plans
• 401(k) with company contribution
• Paid time off
• Paid parental leave
• Tuition reimbursement

About the Role

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.