Training Specialist - 1st Shift

About the role

The Training Specialist works closely with their manager to provide instruction and deliver various technical/hard skill training programs to staff at the warehouse level. This position ensures that training programs are implemented consistently across departments and shifts with the intent to enhance knowledge and skills of employees, ensuring a high degree of productivity, as well as increasing the accuracy and quality of work performed.

Responsibilities

• Provide high quality technical/hard skill training to newly hired employees as part of a robust onboarding program within the distribution center.
• Administer ongoing technical training to all applicable employees during new process rollouts, system changes, or after the identification of knowledge/experience gaps.
• Communicate and collaborate with team leads and employees across departments and shifts to identify training needs and opportunities for continuous improvement.
• Support high performance standards using coaching, training, and development strategies that drive operational best practices across departments.
• Maintain a high level of operating knowledge and positive employee relations.
• Provide professional and constructive feedback to employees throughout the training process, based on company standards and expectations.
• Serve as a resource for all employees regarding job tasks, company policies and procedures, and warehouse initiatives.
• Collaborate with the Manager of Training & Development on best practices for effective training strategies.
• Work closely with team members and leadership to meet daily, weekly, and monthly departmental goals.
• Abide by all company and warehouse policies.
• Flex into other positions and departments and undertake additional duties as necessary to support the overall operation.

Physical Requirements

• Work is performed while standing and/or walking, up to and including 12 hours/day.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75lbs.

Requirements

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint).
• Strong analytical and problem-solving skills.
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding.
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.
• Customer service-oriented attitude with a demonstrated desire to exceed expectations.
• Ability to work off-shift as required to respond to urgent needs.

Qualifications

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

• Minimum of 1 year of relevant experience in a training and development role; experience working with a large group of non-exempt employees preferred.
• Experience working in a distribution or manufacturing environment preferred.

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and vehicles.
• Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes, and gases.
• The noise level in the work environment is usually moderate.
• The passage of employees through the work area is average and normal.

Benefits

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance Available at HQ Locations Only
• On-Site Fitness Centers
• Dog-friendly Offices