Training & Quality Consultant

Be a part of a world-class academic healthcare system, UChicago Medicine, as a Training & Quality Consultant at our Burr Ridge Access Center. This position is a 100% onsite opportunity requiring you to be based in the greater Chicagoland area.

About the role

This position serves as a facilitator for departmental and/or organizational training, assisting in the assessment, development, and delivery of associated training materials and curriculum. The employee will facilitate training and quality programs, performing assorted administrative or operational functions such as assisting in the research and development of multi-media training materials for individual, departmental, and organization-wide presentation, and maintaining the training calendar and database. Works with intermittent supervision and review; work problems involving departures from standard policies, interpretations, or procedures will be presented to management for review and direction on resolution.

Exemplifies UChicago Medicine’s mission, vision, and values and acts in accordance with UChicago Medicine’s policies and procedures.

Responsibilities

• Possesses a broad spectrum of knowledge encompassing multiple workflows and procedures across various specialties and departments.
• Delivers new hire training in scheduling, registration, Epic, revenue cycles, including the use of telephony platform, CRM, webchat, and other applications.
• Designs and maintains training materials, including knowledge articles, guides, presentations, and exercises.
• Develops tutorials that guide end-users through the usage of diverse applications, simplifying complex tasks.
• Generates high-quality documentation tailored to different user groups, ensuring information is clear and effective.
• Conducts reviews and updates of existing documentation to ensure accuracy and consistency, and makes revisions as needed.
• Continually enhances training materials, methodologies, and content, keeping them aligned with evolving industry standards and technological advancements.
• Develops and refines departmental quality monitoring standards and guidelines, ensuring continuous improvement and alignment with industry best practices.
• Conducts audits and identifies themes and trends in the root cause of errors to facilitate proactive problem-solving and process improvement efforts.
• Documents operational improvement opportunities and learner questions during training.
• Follows up with leaders to summarize training content and skill levels demonstrated.
• Assists in project leadership, contributing to scoping, planning, execution, and closure phases, ensuring adherence to project timelines and deliverables.
• Acts as a coach and mentor, providing guidance and support to team members, while actively participating in the training of Level 1 personnel to enhance their skills and capabilities.
• Performs other duties as assigned.

Requirements

• Bachelor’s Degree in Adult Education, Educational Methods, Communications, Healthcare Administration, or related field or 5+ years of related experience in progressive roles.
• Three (3) years’ training, teaching, or business coaching experience.
• Three (3) years’ experience working with EPIC Cadence in a practice or Access Center environment.

Preferred Qualifications

• Two (2) years’ revenue cycle experience.
• EPIC certification or EPIC credentialed trainer.
• Experience with Automated Call Distribution systems (Cisco preferred).

Schedule

• Full-Time, 1.0 FTE
• Day shift
• Onsite at Burr Ridge Access Center

Pay

UChicago Medicine is committed to transparency in compensation. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position, based on a full-time equivalent (1.0 FTE) and current market data, reviewed annually. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity.

Benefits

Review the full complement of benefit options for eligible roles at UChicago Medicine Benefits.

About Us

We’ve been at the forefront of medicine since 1899, providing superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent, and commitment—with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters.