Training Consultant

About the role

The Training Consultant collaborates with stakeholders to identify learning needs and is responsible for designing, developing, coordinating, and delivering training for agent partners, policyholders, and employees. The position develops curricula and training solutions aligned with organizational strategy; administers learning systems and training logistics; evaluates training effectiveness; and assists with budget administration.

Adheres to New Mexico Mutual’s values and mission by demonstrating Service Excellence, Trust, Ownership, One Team and Boldness in thought and action. Positive Attitude Develops and maintains positive working relationships with team members, customers, co-workers, and management by demonstrating effective communication and collaborative skills.

NEW MEXICO MUTUAL maintains general office conditions with light physical demands. Travel required less than 10% of the time. Employees of NEW MEXICO MUTUAL adhere to all safety rules and regulations including building security. Employees participate in ensuring safe and efficient operating conditions that safeguard employees and facilities. NEW MEXICO MUTUAL maintains a drug free environment, drug testing prior to employment as well as upon a work-related accident. Exposure to VDT screens.

Responsibilities

• Partner with department subject matter experts (SMEs) to design, develop, update, and deliver custom training programs and curriculum for agent partners, policyholders, and internal employees.
• Create engaging, interactive online learning content using modern instructional design techniques and digital authoring tools (e.g., eLearning modules, videos, simulations, job aids, and microlearning).
• Administer, manage, and maintain the Learning Management System (LMS), including course setup, registrations, enrollments, completions tracking, reporting, and ongoing course catalog management.
• Facilitate and coordinate in-office, virtual, and field-based training sessions to support organizational learning initiatives.
• Research, evaluate, and curate internal and external training resources to continuously improve learning offerings.
• Manage Continuing Education (CE) course offerings, including coordination with instructors, course scheduling, compliance requirements, and documentation.