Training Manager - Data Center Technicians

Key Responsibilities

• Lead, mentor, and develop a team of 5–6 Technical Trainers, providing coaching, performance feedback, and professional development.
• Assign trainers to locations and training initiatives based on business needs and skill sets.
• Establish clear performance expectations and ensure consistent training quality across all trainers and sites.
• Support trainer onboarding, certification, and ongoing technical development.
• Own the end-to-end technical training strategy for electrical and low-voltage technicians.
• Plan and execute monthly training programs, including onboarding, upskilling, refresher training, and compliance-based instruction.
• Ensure training programs align with industry standards, safety regulations (OSHA), and Black Box operational requirements.
• Analyze training effectiveness using assessments, field feedback, and performance data to drive continuous improvement.
• Oversee training delivery across multiple locations, ensuring standardization, consistency, and quality.
• Career Development & Mentorship
• Identify skills gaps within the technician population and implement targeted training solutions.
• Foster a culture of learning, craftsmanship, accountability, and safety-first execution.
• Serve as a technical escalation point and subject matter expert when needed.

Required Skills & Competencies

• Proven experience managing technical trainers or instructors in a hands-on, trade-based environment.
• Strong organizational and program management skills with the ability to oversee multiple initiatives simultaneously.
• Confident decision-maker with experience managing schedules, priorities, and resources across locations.
• Strong hands-on background in electrical systems and/or low-voltage infrastructure.
• Deep understanding of electrical safety practices, OSHA standards, and code compliance.
• Familiarity with tools, testing equipment, and real-world field execution requirements.
• Skilled in adult learning principles, technical instruction, and performance-based assessments.
• Excellent verbal, written, and presentation abilities.
• Ability to influence, coach, and engage diverse technical audiences.

Preferred Qualifications

• Prior experience as a Training Manager, Training Lead, Electrical Instructor, or Senior Technical Trainer.
• Electrical or low-voltage background such as Journeyman Electrician or equivalent trade experience.
• Certifications such as OSHA-10/OSHA-30, electrical, low-voltage, or instructional credentials.
• Experience supporting technicians in data centers, industrial facilities, construction environments, or technical trades.
• Experience managing training across geographically distributed sites.