Trainer Manager- Data Center

Key Responsibilities

• Lead, mentor, and develop a team of 5–6 Technical Trainers, providing coaching, performance feedback, and professional development.
• Assign trainers to locations and training initiatives based on business needs and skill sets.
• Establish clear performance expectations and ensure consistent training quality across all trainers and sites.
• Support trainer onboarding, certification, and ongoing technical development.
• Own the end-to-end technical training strategy for electrical and low voltage technicians.
• Plan and execute monthly training programs, including onboarding, upskilling, refresher training, and compliance-based instruction.
• Ensure training programs align with industry standards, safety regulations (OSHA), and Black Box operational requirements.
• Analyze training effectiveness using assessments, field feedback, and performance data to drive continuous improvement.
• Oversee training delivery across multiple locations, ensuring standardization, consistency, and quality.

Curriculum & Compliance

• Ensure all curriculum, lesson plans, lab exercises, and assessments remain current, accurate, and aligned with evolving technologies.
• Oversee the development and maintenance of standardized training documentation and certification records.
• Ensure all training activities comply with health, safety, and regulatory requirements across locations.

Workforce Development & Mentorship

• Identify skills gaps within the technician population and implement targeted training solutions.
• Foster a culture of learning, craftsmanship, accountability, and safety-first execution.
• Serve as a technical escalation point and subject matter expert when needed.

About Us

What's in it for You? Joining Black Box means you’ll have the opportunity to work on exciting, highly visible projects with our customers. You’ll get to know large and small organizations across the world and work to deliver best in class IT solutions. You’ll be rewarded with a variety of experiences, development opportunities and exposure to some of the world's most admired companies. In addition to these rewarding experiences, you’ll have access to our comprehensive Total Rewards Program. Our program continues to evolve to meet the needs of our dynamic workforce by providing a variety of benefits which are applicable and competitive for each country & region.

About Black Box

Black Box is the trusted global solutions integrator and digital technology partner. With nearly 45 years of experience connecting people and devices, we are an organization of top technical professionals dedicated to delivering solutions and services that help organizations design, build, manage, and secure their communications and IT infrastructure and networks. Technologies include 5G/OnGo, connected buildings, digital workplace, multisite deployments, data centers, and IoT. We design and manufacture award-winning products for Pro AV, KVM, cabling, and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. We deliver high-value technology services and products through our values, such as innovation, ownership, transparency, respect and open-mindedness combined with our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks. Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.