Training Manager

Responsibilities

• Lead technical training and workforce readiness initiatives supporting field deployments, customer onboarding, and operational execution.
• Develop scalable onboarding frameworks, certification standards, and technician readiness programs aligned with business objectives.
• Establish KPIs focused on technician performance, readiness, training effectiveness, and operational consistency.
• Drive continuous improvement initiatives supporting workforce capability, training scalability, and execution quality.
• Design, implement, and continuously refine technical training curricula aligned with field execution standards and operational outcomes.
• Develop training programs, SOPs, manuals, operational workflows, and technical documentation supporting measurable performance improvement.
• Lead onsite, remote, instructor-led, and hybrid training delivery initiatives across field and operational teams.
• Manage training technologies, certification tracking, training schedules, and workforce development programs.
• Partner with Engineering, Product, Support, and Operations teams to ensure alignment between product releases, operational workflows, and training content.
• Support operational readiness initiatives ensuring technicians are properly prepared for deployments, conversions, and customer-facing activities.
• Evaluate technician performance and workforce capability using operational metrics and performance insights.
• Provide coaching, mentoring, and development planning for technical trainers and enablement personnel.
• Drive accountability, operational consistency, and continuous learning across training initiatives.
• Serve as a strategic partner between Training, Field Operations, Technical Support, Engineering, Logistics, and Leadership teams.
• Provide concise reporting on training performance, workforce readiness, operational risks, and improvement initiatives.
• Support cross-functional initiatives focused on deployment quality, technician development, and customer experience.
• Standardize training procedures, operational workflows, and readiness practices across the organization.
• Ensure compliance with company policies, operational standards, and safety requirements.
• Stay informed of industry trends, technologies, and training best practices.

Qualifications

• Bachelor’s degree preferred in Business, Technology, Operations, Engineering, or related field.
• 5+ years of progressive experience in technical training, workforce development, field operations, or deployment enablement.
• Experience supporting customer-facing technology deployments and operational readiness initiatives preferred.
• Experience managing technical trainers or operational personnel preferred.

Pay

100% employer paid medical plan.

Schedule

Flexible schedule to accommodate field operations and customer needs.